Creative Traffic Coordinator

With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.  

The CreativeTraffic Coordinator is responsible for processing, resourcing, and coordinating the flow of creative requests and information to the Sur La Table creative team. This role will support multiple business categories including, but not limited to, Signage, Website, Email, Social, Packaging, Photography, and Culinary. You will collaborate with the Creative Project Management team on the resources planner to ensure copy and design resources are properly allocated and projects are set up to meet deadlines with accuracy.

This position will report into the Senior Creative Operations Manager

• INTAKE & PROCESSING: 
• Utilize Wrike software to monitor work request queues, process incoming ticketing information, and audit for missing information unique to each business.   
• Partner with project management team to proactively plan for periods of large ticket submission- business as usual and seasonal volume. 
• Identify and markup tickets that are missing key information escalating where appropriate.  
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• ACCURACY OF INFORMATION & TICKET MAINTENANCE: 
• Maintain accurate records by regularly auditing tickets to correct any errors that may have been missed during bulk intake.  
• Update ticket data on records triggered through automation rules.  
• Create and maintainorganizational filing system in Sharepoint for all new projects, documenting links in ticket records for transparency. 
• Complete the photography shot list tickets by adding product silo images for product SKUs. 

• RESOURCE ALLOCATION:  
• Monitor the creative team’s resource allocation, escalating concerns to the Senior Creative Operations Manager for support and resolution.  
• Establish a weekly cadence to report on resourcing challenges, updates, and questions for PM team.  

• 3-5 years of on-the-job experience equivalence. Degree in relevant field is preferred but not required.  
• Passion and Curiosity for project management tools. Experience in Wrike, a plus.  
• Strong business acumen with exceptional strategic thinking, analytical, project management skills, including a bias for action 
• Organized, self-starter who excels at prioritizing and managing competing priorities. 
• Comfort working in an environment that is experiencing transformation and growth.  
• Proven ability to manage multiple competing projects in a fast-paced environment 
• Ability to create effective relationships, influence, and collaborate at all organizational levels. 
• Strong verbal and written communication skills. 
• Strong proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).  

• Competitive compensation 
• Medical/Dental/Vision benefits through Greenshield- Health Benefits 100% employer paid! 
• Company Provided Life Insurance equal to one year salary 
• RRSP matching  
• 3 weeks’ vacation + 5 Paid Sick Days 
• Birthday off with pay! 
• Paid holidays 

• Depending on the position, our application and interview process may vary, but here are some of the ways we get to know you better: 
• 📞 Step 1: Match most of the requirements and qualifications for the position? We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember, you’re also interviewing us! 
• 📝 Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment, which helps us evaluate candidates equally and consistently. 
• 👩🏽‍💻Step 3: Virtual or in-person interviews depending on your location. Our hiring team will learn more about your prior experience and challenges you’ve faced. Be prepared with detailed examples. Concise and well-organized answers are ideal. 
• ✍🏽 Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position, your recruiter will connect with you via phone to present a verbal offer we know you’ll be excited about. 

CSC Generation family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.  

CSC Generation family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.