Seasonal MotoSport Gearhead

Click this link to learn more about MotoSport Gearheads 

MotoSport Gearhead: Passionate and driven individuals who have a love of power sports and want to provide an amazing ride experience for our customers  

We have an excellent opportunity for experienced power sports enthusiasts to join our team. This is primarily an inbound contact/call center environment. Responsibilities include taking customer orders, verifying shipment information, up-selling and cross-selling products, resolution of customer issues and concerns, and escalation of system and website problems. You may also be required to process inbound customer email and chat sessions as well as make outbound follow-up calls.  

MotoSport is seeking enthusiastic people excited about powersports! Geek out with customers via phone or chat all day/night by sharing your insane, expert, gear knowledge.  In addition to providing smashing service, you’ll increase Motorsport’s growth by suggesting the coolest add-on items that complement the customers’ purchases. Gearhead Operations focuses on making sure we have the answer to everything our customers might want to know before they even think of the question.    

If you are someone who loves talking about the latest dirt bikes, street bikes, and motorcycle brands with people who share your passion, now might be a perfect time for a change. We gain skills by attending work and vendor-sponsored workshops to continually advance our gear knowledge. We value and reward hard work, gear passion, and a get-it-done attitude. At Gearhead Operations we are obsessed with creating loyal, repeat customers through our incredible service. This is a great opportunity to work in the power sports industry!  

We are unable to consider candidates who reside in the following states: Alabama, California, Colorado, Connecticut, Hawaii, Illinois, Iowa, Kansas, Maryland, Minnesota, Nevada, New Mexico, New York State, Ohio, Pennsylvania, Rhode Island, and Washington State 

START DATE: Monday, March 10, 2025

PAY: $17.50 per hour 

LOCATION: Work from home, wired internet required, this is not a role you can work from a van or on trips. If you are in the SLC area and prefer to work in an office, you are welcome to work at our Gearhead Operations office in West Valley City.  

SEASONAL INFO: This is a seasonal position, the length of seasonal employment is dependent on business demand and typically runs 3-6 months, however, a minimum timeframe cannot be guaranteed.  Yes! We do often convert our high-performing seasonal gearheads to regular status, these decisions are based on business demands and your performance.  Seasonal positions are not eligible for benefits; however, you do get to participate in our employee discount perk and it's a good one!    

• If hired, your schedule will change weekly, we do not offer set schedules. 
• We are closed on Sundays

• Saturdays: 8:00 AM - 4:30 PM MST (Required)
• Weekdays: 10:30 AM - 7:00 PM MST (Flexible)
• One weekday off (your choice, excluding Monday).

• Saturdays: 8:00 AM - 4:30 PM MST (Flexible)
• Weekdays: 10:30 AM - 7:00 PM MST (Flexible)
• 16 hours per week minimum
• 4-hour minimum shift on Saturdays

• Training Dates: March 10-28, 2025
• Training Class Schedule:  Monday - Friday, 9:00am - 5:00pm MST, you cannot miss any training during this time 
• Training is, of course, paid and you will train from home 
• We provide all equipment for training and for the job, you cannot use personal equipment
• If hired, once you complete training your schedule will change weekly, we do not offer set schedules

• Provide concierge-level service to our riders    
• Assist riders with general product questions.    
• Answer calls, chats, and emails    
• Build and maintain relationships with our riders    
• Solve problems, and answer questions about orders, returns, shipping, and order status    
• Contact customers via follow-up    
• Actively participate in problem-solving for the customer, department, and company    
• Maintain a professional attitude and delight the customer    
• Assist customers with navigating our websites, including product filters, policy pages, and other self-service features   
• Solve all problems with a customer-first mentality and out-of-the-box thinking when required   
• Answer inbound calls, emails, and online chats in addition to outbound contacts as necessary  
• Work alongside a motivated and fun team full of riders who are passionate about Powersports   
• Build your product knowledge through training and assisting our riders    

• Experience in the Powersports industry preferred    
• A passion and craving for getting outside and sharing your experiences with our customers    
• Must be able to multitask, prioritize, and think on your feet    
• A high level of Dirt Bike, ATV/UTV, and/or Street Bike product knowledge required    
• Demonstrated ability to educate customers to satisfy their individual needs and ensure the correct fit for the make/model of their equipment    
• High School Diploma or equivalent   
• A minimum of six months of customer service/sales experience in any industry is preferred   
• Solid skills with Microsoft Office (Word, Excel, Exchange, etc.)   
• Strong Communication skills (Verbal and Written)   
• Strong ability to multitask   
• Proactive mindset and creative problem-solving skills   
• Strong Time Management ability   
• Ability to type 30+ WPM   
• Ability to build and maintain long-term relationships with customers   
• Ability to use active listening to identify customer needs, concerns, and complaints   
• Ability to effectively communicate both verbally and written required  
• Able to work efficiently and effectively within multiple channels of inquiries  
• Basic computer operating skills  

• Keyboarding: Entering text or data into a computer or other machine by means of a traditional keyboard   
• Speaking: Expressing or exchanging ideas by means of spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly  
• Hearing Requirements:  The ability to hear, understand, and distinguish speech and/or other sounds (in-person speech, telephone, other remote speech)  
• Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., reading small print), including use of computers 

CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. 

CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment, CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please contact hrbenefits@cscshared.com