Help Desk Engineer

Who is Nexxen?    

One platform. Endless opportunities. In an ecosystem where everyone’s trying to get closer – buyers to sellers, platforms to clients, brands to consumers – Nexxen bridges new opportunities in ways that others cannot. Data, service, and planning capabilities are our superpowers, enabling our clients to better reach and understand audiences across screens. Nexxen brings new and distinct opportunities to our partners, giving our employees the chance to expand and grow their skills.  

Why join the Nexxen team?  

With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego.  

We are seeking a Help Desk Engineer with a knack for problem-solving, a passion for technology, and exceptional customer service skills. You will be part of a talented collaborative team working on interesting challenges. These challenges, when solved, have a direct impact on the company's goals.  

This role will be based in the London office. Our team follows a hybrid schedule working in-office for a minimum of 3 days a week and remotely for the rest. 

• Provide help desk support to employees, resolving technical issues promptly and efficiently.
• Assist in maintaining office networks, including LAN, WAN, and wireless networks.
• Manage employees in Active Directory, including user accounts, groups, and permissions.
• Offer exceptional customer service to internal and external clients.
• Support and troubleshoot macOS and Windows operating systems.
• Manage permissions and changes Office 365, including email, SharePoint, and Teams.
• Manage local and remote Zoom Rooms for seamless video conferencing.
• Utilize Jira Cloud for issue tracking and project management.
• Manage employees’ Slack for team communication and collaboration.
• Oversee the smooth running of all IT infrastructure in the London office, requiring a proactive approach.
• Communicate and assist with rolling out global projects/initiatives to the UK team.
• Build relationships with the local building IT department.
• Track stock/peripherals and order new equipment when needed, plus recycle old stock, requiring a proactive approach.
• Prepare kits for new starters and provide IT onboarding.
• Assist with client meetings and all-staff meeting setups.
• Assist executives with any IT needs when they are in the UK.
• Be willing and prepared to ‘chip in’ and help with events/projects when extra help is needed.

• Proven experience as a Help Desk Technician or similar role.
• Proficiency in office networks, help desk support, Active Directory, SharePoint, Teams, Zoom Rooms, Slack, macOS, Windows, and Office 365.
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• macOS and Windows operating systems knowledge/experience.
• Experience working on a project management or ticketing platform such as JIRA (or similar) to prioritise work tasks.
• Excellent customer service and communication skills.
• Ability to work independently and as part of a team.
• Minimum of 3 years of experience in help desk position(s).

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#Hybrid