Customer Success Executive

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role

We are currently looking for a client-centric, motivated and enthusiastic Customer Success Executive to join our Customer Success team. You will be responsible for managing your own assigned client accounts and have communication skills and customer service experience to provide support with a proactive and solution-orientated service.

Responsibilities:

• Communicating with your clients regularly to provide support and assistance with any queries
• Proactively reviewing your clients’ accounts to ensure that they are utilising all aspects effectively and achieving the best results
• Liaising with clients via phone and email
• Utilise recruitment data to provide clients with individualised feedback on market trends and their account performance
• Providing personalised training sessions for client onboarding and ongoing refreshers
• Working collaboratively with other departments including our sales team to improve client experience and retention

Essential:

• Previous customer service experience in a professional, fast-paced environment, with a proven track record of working towards targets or deadlines
• A positive attitude with the ability to have engaging conversations and to communicate with empathy, integrity and confidence
• Commercial awareness with the ability to identify opportunities to increase business revenue
• Excellent written or verbal communication skills, with an exceptional telephone manner
• Demonstrable interpersonal skills, including active listening
• Able to multi-task effectively with a high level of attention to detail
• IT literate, including MS office with the ability to navigate multiple systems competently, with ease
• Education level – minimum Matric Grade 12

Desirable:

• Experience working with the UK or US market

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.