Customer Service Representative (5HC) - job 1 of 2

Staff4Me is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative for our 5HC (5-Hour Call) service. In this role, you will be responsible for providing top-notch customer support and ensuring that our customers have a seamless experience during their interactions with us. This is an exciting opportunity to make a positive impact on our customer satisfaction and retention efforts.

Responsibilities

• Handle customer inquiries via phone, email, and chat regarding 5HC service.
• Provide clear and accurate information to customers about our processes and services.
• Assist in scheduling and confirming appointments for our services.
• Document customer interactions and follow up on outstanding issues.
• Resolve customer complaints and issues in a courteous and timely manner.
• Maintain a thorough understanding of our services and procedures.
• Collaborate with team members to improve service delivery and customer satisfaction.

• High school diploma or equivalent; further education in customer service or communications is a plus.
• Minimum of 1 year experience in customer service or a related field.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Able to work in a fast-paced environment and manage multiple tasks.
• Proficient in using customer service software and Microsoft Office Suite.
• Availability to work flexible hours, including evenings and weekends if necessary.

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.