German Speaking Customer Care Specialist - Remote in Greece

Patrique Mercier Recruitment is searching for a German Speaking Customer Care Specialist to join our remote team based in Greece. In this essential role, you will provide exceptional support to our German-speaking customers, addressing their inquiries and ensuring a memorable customer experience. If you are committed to fostering positive relationships and delivering high-quality service, we want to hear from you!

Responsibilities

• Communicate effectively with German-speaking customers via phone, email, and chat, providing assistance and support.
• Resolve customer inquiries and issues promptly and accurately, ensuring satisfaction.
• Provide comprehensive information about our products and services to facilitate informed customer decisions.
• Document all customer interactions accurately in our CRM system.
• Collaborate with team members to enhance the customer service experience based on feedback and metrics.
• Engage in ongoing training to stay updated on products and improve service techniques.

• Fluency in German and English is mandatory; knowledge of additional languages is a plus.
• Previous experience in customer service or a similar role is highly desirable.
• Outstanding communication skills with a strong focus on customer service.
• Strong problem-solving skills and a proactive approach to addressing customer needs.
• Familiarity with CRM software and general office applications.
• Ability to work independently in a remote environment while collaborating effectively with a team.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )