Customer Onboarding Project Manager

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients.  We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.

About the Role:

The Customer Onboarding Project Manager is responsible for the management of day-to-day onboarding of new account tasks. Working within a team of professionals in completing onboarding projects by a set deadline to uphold client obligations. Assures daily business operations are conducted in accordance with company policies and procedures and specified by regulatory standards. Additional responsibilities of the Project Manager include communicating with staff and clients, making decisions, and monitoring the process to ensure project timelines are on schedule.

• Creating long- and short-term plans, including setting targets for milestones to ensure OTIF delivery for end-to-end product scope.
• Prioritize features with stakeholders based on business needs, skillset, and delivery goals.
• Balance new features, improvements, bugs/fixes to ensure a high velocity and stable product.
• Performing quality control on the project throughout development to maintain the standards expected
• Work with internal, cross-functional teams to manage projects that have conflicting needs and priorities.
• Communicate project risk, progress, requirements, and other
• Consulting across the organization related to Project Management.
• Establish and document project management practices.
• Own functional areas, working as a member of the CS Onboarding Strategy team:  creating roadmaps, strategic improvement, process consolidation, and future business state for internal teams.
• Technical and process-oriented resource/POC for the organization and supported industry products.
• Must be a motivated self-starter who maintains a friendly, courteous, and compassionate demeanor at all times.
• Coordinates with the Onboarding team and client to perform all day-to-day onboarding requirements according to our mission statement.
• Meets operational expectations and maintains high product quality standards by following and upholding all of established policies, procedures and protocols by adhering to the Project Manager Policy Guide, Employee Manual, and all other onboarding specific published materials.
• Remains cognizant of current projects, continually prioritizes projects by importance, maintains effective time management skills on a daily basis, ensuring all active onboarding engagements are up to date, and ensures communication is made to the appropriate personnel with their “current” status generating accuracy within the company portal.
• Performs tracking functions to account for permitting status at the city/municipality, or state level; May assist in researching new policies, procedures, etc to ensure SOPs are current, and we provide value add to our clientele by being expeditious in our processes.
• Responsible for actively listening, establishing rapport with clientele, vendors, and possess overall relationship building with all personnel – internally and externally.
• Attends all meetings, as scheduled.
• Responsible for exercising tact and professionalism when problem-solving and resolving conflicts; Maintains a willingness to take corrective actions to fix mistakes, address complaints, or otherwise improve the onboarding experience.
• All other job duties as assigned.

• 5+ years of Project Management experience (Agile Delivery Preferred)
• Intermediate level of networking knowledge and troubleshooting experience.
• Ability to work amicably with clients (both internal and external)
• Basic level understanding of development practices and languages
• Effective Leadership
• Stakeholder Management
• Strategic Planning/Organization
• Business Acumen
• Strong Facilitation
• Risk Management
• Strong and effective written, verbal, and interpersonal communication skills.
• 3+ years of Agile Delivery experience
• 1+ year of Cyber Security experience
• Experience with Jira and Confluence

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.

Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.