Business Support Associate

This role supports the day-to-day internal operations of the agency with an emphasis on tools/systems (Airtable, HubSpot, Harvest, Slack, and Google Workspace), project coordination, internal scheduling, and supporting the execution of culture and onboarding strategies. You’ll play a key role in maintaining agency momentum and ensuring smooth backend operations that empower our team and clients.

Key Responsibilities:

• Manage Airtable project trackers, templates, interface setup, and internal SOPs.
• Update and organize records in HubSpot CRM.
• Support onboarding of new hires, including internal comms, logistics, and scheduling.
• Coordinate internal calendars, scheduling for leadership, and client events.
• Assist in the implementation of internal culture initiatives (e.g., team check-ins, recognition systems)
• Support the executive team with follow-ups, research, and documentation as requested.
• Use AI tools to streamline task automation and internal documentation.
• Community and Stakeholder Engagement
• Dashboard and Reporting for internal use

Key Tools:

• Airtable
• HubSpot
• Dropbox
• Slack
• Google Workspace
• Harvest (basic support)
• Nice to have: AI tools (ChatGPT, Grammarly, etc.)

• 2+ years of experience in administrative support, operations coordination, or project management
• Familiarity with Airtable and HubSpot (or similar project management/CRM tools)
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize deadlines independently
• Proficiency with Google Workspace (Docs, Sheets, Calendar)
• Clear written and verbal communication skills
• Comfortable learning and using AI tools to improve workflows (e.g., ChatGPT, Grammarly)
• Experience scheduling meetings, supporting onboarding, and maintaining digital files

Nice to have:

• Prior Community and Stakeholder Engagement Expierence
• Executive Assistant with Business Operations responsibility

About You:

You are a proactive problem-solver who thrives in a fast-paced, client-focused environment. You’re comfortable working with shifting priorities and can adapt quickly when direction or client needs evolve. You take initiative, communicate effectively, and stay solution-oriented despite tight timelines. You value collaboration but are also confident managing your workload independently. Most importantly, you care about delivering high-quality work that helps our leadership team and clients succeed. You must reside in the Charlotte Area for Hybrid work.

Hours & Compensation:

This is a part-time contractor role estimated at approximately 15 hours per week. Availability during standard business hours (9:00 AM – 5:00 PM EST) is required to support team and client needs. Hourly rate and potential for increased hours may vary based on experience, demonstrated skill level, and project demands.

1. Professional Development & Learning

• Free access to on-demand courses, webinars, and leadership training (hosted by DWA agency)
• Discounted rates for certifications or external training partners

• Quarterly knowledge exchange sessions (virtual roundtables with peers and internal experts)

2. Health & Wellness Perks

• Mental wellness resources (Group mindfulness sessions)

• Wellness reimbursement (monthly reimbursement for a wellness session, e.g., fitness class, sauna session, yoga, massage, etc up to USD 25)
  

3. Financial & Business Support

• Optional 401(k) participation
• While not guaranteed, there may be opportunities for discretionary bonuses based on successful client referrals or revenue-generating contributions

4. Recognition & Engagement

• Spotlight recognition program (contractor of the month, LinkedIn shoutouts)
• Loyalty-based bonuses or milestone incentives for long-term partnerships

• Access to annual in-person/virtual retreat or summit
• Branded Company Swag