Service Asset & Configuration Manager

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Purpose of the role

The Service Asset and Configuration Manager is responsible for implementing and optimising Service Asset and Configuration Management processes within a large public sector managed service account. The role ensures seamless collaboration between different teams and departments for effective IT service management, while working closely with the ITIL Process Manager to enhance the overall effectiveness of the ITSM framework. The successful candidate will have experience in process ownership, service delivery in complex environments, and IT asset and configuration management. Strong leadership, communication skills, and a detail-oriented approach are crucial to excel in this role.
What you will be doing

•    Define process strategy and goals for Service Asset and Configuration Management, ensuring clear understanding across all stakeholders.
•    Develop and own a 3-tier hierarchical process structure, including Level 1 processes, Level 2 procedures, and Level 3 work instructions and policies.
•    Manage end-to-end processes, ensuring seamless collaboration between different teams and departments.
•    Oversee process implementation within the centralised toolset and ensure effective integration and data sharing.
•    Attend process review forums to drive continuous improvement and effectiveness of processes.
•    Monitor and measure KPIs, reporting on performance against process KPIs.
•    Ensure all teams and stakeholders understand their obligations when operating within the process.
•    Be responsible for maintaining the configuration management database.
•    Ensure that process KPIs are in place and fit for purpose, including end-to-end measurement of KPIs and performance.
•    Participate in centralised CMDB establishment and development, including CI baselining, relationship mapping, and CI types and attributes management.

What you need to have done already

• Process ownership on services delivered to external customers.
• Service delivery in a large-scale or complex environment.
• Experience in defining processes and driving their maturity.
• The candidate will ideally have an ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification, as a minimum the candidate will hold a version 4 Foundation Certificate and have a minimum of 2 years of experience in a similar role.
• Experience in IT asset management, configuration management, or related field.

Skills you will need to excel

• Strong leadership, with the ability to influence, form strong working relationships and see the value of people within the operation.
• Highly developed communication skills that demonstrate an ability to investigate and interrogate situations, as well as articulate clear and well-structured information that can be understood and acknowledged across various teams and departments.
• A detail-oriented and organised approach, ready to deliver and take control of situations with confidence when required.
• Ability to drive accountability and achieve outcomes across different teams.
• A positive attitude that can drive others to maintain or improve their own mindset, even in challenging times.
• Data insight and interpretation skills.

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

• Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.
• Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
• Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider? 

Apply today or contact our friendly Talent Acquisition Team for more information.