Sales Coordinator - job 1 of 2

Our purpose

Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in

The Nitty Gritty

Datacom is Australasia's largest homegrown technology services business of over 6500 people, from humble beginnings as a small family business, we have enjoyed healthy, organic, and sustainable growth to become a large multinational, that proudly holds on to our ‘small family business feel.

We have extensive expertise in operating data centers, providing IT services, software engineering, and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability

At the center of our vision and values are people: our people. We are guided by what is best for our staff, our customers, and our communities.

Growing to dominate the New Zealand government and corporate IT market, we expanded into the Philippines, Malaysia, and Australia in the mid-90s and have been growing in those regions ever since.

Do you have what it takes to help us grow? This is your chance to be part of something new, getting on from the ‘ground floor’ and benefiting from all the up-side of a ‘start-up’ initiative with the security of a large multinational (and yet none of the down-side).

Role Overview

The Software Licensing Sales Support is responsible for supporting the National Product Solutions Group Account Managers and Software Licensing Consultants. This role involves ensuring complete customer satisfaction when dealing with the organization.

Role Responsibilities

The Software Licensing Sales Support is responsible for (but not limited to):

• Responding to customer licensing queries, providing quotes, and ensuring all software renewals are kept up to date.
• Managing the Microsoft Operations support queue, ensuring timely responses to queries from the software licensing team, with occasional direct customer interactions.
• Working with distributors and vendors including managing the orders pre- and post-sale.
• Contributing to monthly reporting for external and internal customers.
• Attending vendor and distributor training regularly to develop product knowledge and understanding.
• Supporting and working closely with PSG Account Managers in the day-to-day transactions of their software for clients including:
• Ensuring Account Managers and Software Licensing Consultants are kept up to date with all Communications on any Escalations / Issues / Resolutions.
• Deal Registration for software vendors where required.
• Working with accounts department on various administration tasks for our orders.
• Meeting expected Service Levels for customers and internal purposes.
• Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others. Reports all incidents, hazards or unsafe work practices as per Datacom policy.

Knowledge

• Knowledge across software vendors' licensing programs.
• Software operational certifications.

Experience

• 2+ years of relevant operational experience in the IT industry.
• Previous software Licensing Experience.
• Handling Microsoft EA and CSP order processing—previous experience in Microsoft operations is essential.

Skills

• Ability to deal with clients at all levels.
• Excellent organizational and administrative skills, with a high attention to detail.
• Excellent communication skills, both verbal and written.
• Excellent customer liaison skills, with the ability to build and maintain lasting customer partnerships.

We have a Hybrid Work setup (Twice a Week) and we promote Work-Life balance an APAC focus means no graveyard shifts!

We also provide exciting perks such as Spotter Bonus, HMO with Free Dependent, Leave credits, Performance bonuses, and a work-life balance environment