Technical writer and Trainer (Contract)

You

Are passionate about technology, wake up every morning to experiment, learn and develop new solutions!

About Us
At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications.  We were incubated by Salesforce.com (as a part of Avankia), before getting spunned off as a separate company. DBSync provides data integration as a SaaS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. 

Our main motto is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse, consisting of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit!

If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you!

Our Value System 

1. We genuinely care
2. We do not waste time on manual or mundane task
3. We have a fun environment
4. We own it
5. We are experts on what we do
6. We win together
   

DBSync has been:

• We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. 
• Based on the reviews G2 has awarded DBSync following badges. 

- Best Relationship– Winter 2024

- Leader Americas Winter 2024

- Best Results – Winter 2024

- Best Usability – Winter 2024

About the role:

We are seeking a Technical Writer with Trainer capabilities who can create high-quality documentation while also delivering training sessions on IT products and technologies. This hybrid role requires strong technical writing skills to develop user manuals, API documentation, and training materials, as well as the ability to conduct live training sessions for employees and clients.

Roles and Responsibilities:

• Develop, edit, and maintain technical documentation such as user guides, API documentation, FAQs, and product knowledge bases.
• Work closely with developers, product managers, and QA teams to understand technical concepts and translate them into clear, user-friendly documentation.
• Create step-by-step tutorials, system architecture diagrams, and other visual aids to enhance learning.
• Maintain document version control and ensure documentation is updated in line with product releases.
• Use documentation tools such as Confluence, MadCap Flare, RoboHelp, or Markdown to manage content effectively.

• Design and deliver technical training programs for internal teams, customers, and partners.
• Conduct live and virtual training sessions on software applications, IT tools, and best practices.
• Develop training materials, presentations, video tutorials, and e-learning modules.
• Assess trainees’ understanding and adjust training methods for better engagement.
• Stay updated on industry trends and incorporate new training techniques to improve learning outcomes.

Skills and Qualifications:

• Bachelor's degree in Computer Science, IT, Technical Communication, or a related field.
• 5+ years of experience in technical writing and IT training.
• Strong knowledge of software development, APIs, cloud computing, DevOps, or gitbook
• Proficiency in documentation tools such as MS Word, Confluence, MadCap Flare, RoboHelp, Git, and Markdown.
• Experience with Learning Management Systems (LMS) and training tools such as Articulate, Captivate, or Camtasia.
• Excellent writing, communication, and presentation skills.
• Ability to simplify complex technical concepts for different audiences.
• Relevant certifications in Technical Writing, Instructional Design, or IT Training are a plus.

Work Shift: 03:00 PM IST to 012:00 AM IST
Job location: Bangalore (Remote)

For more information about DBSync, visit www.mydbsync.com.
Video: https://www.youtube.com/playlist?list=PLJzycdoERLoekPWNkXEsuih807TQAEnnB