Customer Support Agent

DBC Philippines is the shared services company of Deep Blue Company (DBC) - an innovative Australian scale-up reimagining the experience in the 'sale to settlement' for residential property buyers, sellers and real estate agents across Australia. Our group of brands includes Conveyancing.com.au, First Class Legal and bytherules - three leading Property Law firms.

We have newly created roles delivering support to our customers through the legal process of contract, document and title exchange within our Conveyancing.com.au business.

Conveyancing.com.au is Australia's leading conveyancing-only law firm with offices across Australia and 7-day customer support. Conveyancing.com.au is leading the future of conveyancing with digital solutions to make it easier than ever to buy and sell property. Our lawyers, clerks and paralegals on the ground in Australia are supported by a team of dedicated sales, service and legal support professionals in our Manila office.

This is a genuinely exciting opportunity to work with a growing international group of companies, partnering with some of the smartest minds in the industry, and the humblest people you're ever likely to meet, we offer:

• highly competitive salaries and benefits
• Sales Commission + Incentives
• Australian-based working hours 
• ongoing training and upskilling in your experience to sales
• a supportive team and company culture 
• career growth and a Success Framework to fuel, see and reward your success

The role of the Customer Support Agent involves proactively assisting and serving customers with their conveyancing needs. This role will primarily support our Sales and Legal teams by handling inquiries, assisting with client onboarding, and addressing additional administrative tasks that arise during the process. 

This position is ideal for individuals interested in transitioning into a Sales role, as it offers an opportunity to learn about our business operations, sales processes, and client interactions. Over time, high-performing candidates will gain exposure to sales, allowing them to develop the necessary skills and experience to progress into a sales-focused role within the company. Supported by a comprehensive onboarding and training process, you will work as part of a team providing service and support to our customers all over Australia, as well as your colleagues (in Australia and the Philippines).

As a Customer Support, you will be responsible for:

• Respond to customer inquiries via phone, email, and chat, providing prompt and professional assistance.
• Support the Sales and Legal teams by managing administrative tasks related to client onboarding and document processing.
• Ensure clients receive clear and accurate information about our conveyancing services.
• Handle follow-ups with potential clients to ensure their questions are answered and assist in converting inquiries into sales opportunities.
• Coordinate with internal teams to streamline processes and enhance customer experience.
• Identify common customer concerns and suggest improvements to enhance service delivery.
• Assist with ad-hoc duties as required to support the smooth operation of the business.

To succeed in this role, you must possess the necessary skills below:

• Able to deliver excellent performance in a high volume sales environment
• Able to speak and write in English fluently - strong communication, persuasion and interpersonal skill
• Highly motivated and results oriented
• A proven track record in hitting sales targets
• 2-3 years of direct customer contact (written and phone-based) experience working with Australian / NZ, US or UK customers
• Experience in building and maintaining client relations
• Good work attitude, self-driven and proactive in generating sales
• Confidence to work independently and in a team environment
• Expertise in Microsoft 365 applications

WORKING LOCATION AND REQUIREMENTS

This role works mostly in a WORK-FROM-HOME SETUP and to be considered for this opportunity you must be able to demonstrate your home working environment is as follows:

• conducive home office (free from noise and distraction)
• main internet: wired internet of at least 50mbps
• reliable back up internet: at least 10mbps speed

If this role sounds like an opportunity you'd excel in, please apply now and take the next step in your career within a successful business that values you, your wellbeing, and success.

As an equal opportunity employer, DBC embraces inclusion and diversity in our teams through fair community representation of gender, age, culture, thought and work arrangement.