Customer Success Manager, Mid-Market (Shopify) - (Remote - North America)

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For one of our clients, we are looking for a Customer Success Manager, Mid-Market (Shopify), remotely from North America.

In this role, you will be responsible for driving the success of mid-market clients on the Shopify platform, building strong relationships to ensure high retention rates and customer satisfaction. You'll guide clients through the use of Narvar's products, ensuring they maximize the value of the platform while optimizing their customer experiences. By using data-driven insights, you'll proactively identify growth opportunities, mitigate risks, and collaborate with cross-functional teams to support your clients’ success. You'll play a key role in scaling the customer success team through process optimization and automation.

Accountabilities:

• Own the success and health of clients from onboarding through renewal and expansion.
• Proactively engage with clients to demonstrate the value of Narvar's solutions, driving adoption and retention.
• Use data insights to track account health, forecast risk, and identify opportunities for expansion and advocacy.
• Provide technical guidance and support, addressing product feature questions and operational challenges.
• Collaborate with product, engineering, and sales teams to gather feedback and ensure client needs are met.
• Support process optimization and automation within the customer success team to scale operations efficiently.

• At least 5 years of experience in Customer Success, with a focus on mid-market accounts.
• In-depth knowledge of Shopify, including its integration with other ERPs and WMS platforms.
• Strong understanding of retail, e-commerce, and logistics industries.
• Excellent multitasking and project management skills with a high attention to detail.
• Strong client-facing communication skills with the ability to influence cross-functional teams.
• Experience with data analytics and reporting tools like Looker, Google Data Studio, or Tableau.
• BA/BS degree or equivalent experience.

• Competitive base salary with an annual bonus and equity opportunities.
• Comprehensive health coverage including medical, dental, and vision.
• Access to a dynamic work environment with continuous professional development.
• Remote work flexibility to maintain work-life balance.
• Diverse and inclusive work culture with equal-opportunity hiring practices.

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