Senior Solutions Engineer

At Deliverect we’re the global expert in food tech, powering the future of food ordering. We are a global ecosystem of on and off-premise solutions for digital food sales. Our API-first software helps your favourite restaurants and retailers to sell anywhere and deliver everywhere.

Your Impact

As a Senior Solution Engineer at Deliverect, you will work directly with some of the world’s leading restaurant and grocery/c-store brands, such as Burger King, KFC, Taco Bell, Little Caesars, Carl’s Jr, Hyvee, OneStop and many others. You’ll also work closely with a global team of talented engineers, sales professionals, and industry partners, with exposure to numerous technology stacks and environments.

Providing pre-sales technical and functional expertise to help our customers design high-quality solution architectures which streamline operations, improve profits, and scale across multiple channels. Bringing previous experience supporting large-scale restaurant or retail engagements, you understand the complexities of high-volume, multi-location environments and can speak the language of digital and operational excellence.

You'll demonstrate why using Deliverect, a proven, industry-leading solution trusted by over 60,000+ locations worldwide, is the best alternative for the customer’s business objectives.

• You will be a thought leader and advisor for our customers and prospects, including 1st party / owned digital channels, 3rd party / marketplaces like DoorDash and UberEats, eCommerce trends and architectures, best practices and patterns for integration, workflow and data management, and advisement on when and how to leverage AI, automation, and analytics capabilities via our product suite.
• You will drive deep API Conversations on capabilities, architecture, and best practices to help customers understand how our solutions integrate seamlessly to complement their existing ecosystem.
• Prepare and conduct interactive in-person whiteboard sessions with prospects to map out architecture, integration points, and technical strategies.
• Develop detailed architectural documentation that clearly articulates technical solutions and strategies, including target-state and transition-states.
• Implement structured approaches to technical discovery meetings, ensuring that customer pain points and requirements are fully understood and addressed.
• Effectively navigate internal and external stakeholder relationships, balancing the needs of sales, product, engineering, and executive teams to drive deals forward.
• Support RFx responses following technical presentations and demonstrations.
• Mentor junior team members, fostering a collaborative and innovative team environment.
• Design, configure, and lead proof-of-concept (POC) and pilot programs to validate our solution’s fit and value for strategic accounts.
• You will focus on customer success and creatively address technical challenges to ensure the best possible outcome for our customers, building the relationships over time at all levels.

• Has 10+ years of technical experience, ideally 5+ years in a Solution / Sales Engineering, Engineering Lead, Architect or similar technical customer-facing role.
• Demonstrates strong expertise in digital experiences, API architectures, cloud platforms and microservices-based solutions.
• Strikes a unique balance between deep technical understanding, driving digital commerce and building strong relationships.
• Thrives in conducting technical whiteboarding sessions and translating complex technical concepts into clear, compelling presentations.
• Is proficient in creating technical diagrams and solution architectures.
• Has a proven track record of leading technical discovery meetings and aligning solutions to customer and business needs.
• Manages and influences multiple stakeholders across various functions, both internally and externally.
• Has hands-on experience setting up and executing POCs and pilot programs.
• Can demonstrate strong communication and collaboration skills, with the ability to simplify complex technical topics for diverse audiences.
• Bachelor's degree in Computer Science, IT, Engineering, or a related field preferred.

• This is a full-time which can be based throughout the East Coast US.
• In addition to the specific requirements outlined, candidates should thrive in a fast-paced environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.
• Fluency in English is required, with strong written and verbal communication skills being essential.
• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organization
• As part of our hiring process, and where relevant to the role's responsibilities, a background check may be conducted in compliance with applicable local laws and regulations. Candidates will be informed in advance should this be part of their individual process.
• We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.
• While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country where the role is located. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

• Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.
• Learning Opportunities: We invest in your growth with a dedicated learning budget. 
• Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.
• Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.
• Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.
• Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Supporting Your Journey

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.