Specialist, Payment Acceptance - (Global Payment Operations)

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Specialist, Payment Acceptance - (Global Payments Product) to join the Fintech team on our journey to always deliver amazing experiences. 

Be part of building the product backbone of Delivery Hero. You’ll contribute to the performance improvement of global and local payment methods, and improve payment costs for thousands and thousands of restaurants. You’ll have an opportunity to contribute to product feature development.

As a Specialist, Payments Acceptance, you will be responsible for optimizing and improving the overall user payments experience across various markets for all our offerings (food delivery, quick commerce, subscription etc.), with a strong focus on ensuring seamless acceptance and success across all payment methods, including emerging payment channels. You will collaborate with internal teams and external partners to drive performance improvements, ensure effective issue resolution, and maintain alignment with regional strategies.

What you will do in this role:

• Optimize Payment Performance: Identify and drive improvements in key metrics like Authorization Rate, Success Rate, and Conversion Rate across all channels, including subscriptions.

• Stakeholder Collaboration: Act as a central point of coordination between regional teams, central teams, and external partners to align on strategy and ensure successful delivery.

• Operational Oversight: Support regional payment operations by promoting best practices and consistent execution, without direct ownership of execution tasks.

• Integrations & Rollouts: Support new payment method launches and system enhancements, ensuring alignment with business goals.

• Issue Management: Proactively monitor and resolve payment issues to minimize disruptions and maintain high system performance.

• Data & Strategy: Use data insights and market benchmarking to make informed decisions, prioritize impactful initiatives, and ensure competitive, customer-focused payment experiences.

• Experience: 2 - 4 years of experience in payments, with a strong emphasis on payment acceptance, payment operations, or PSP/payment methods integrations.

• Technical Understanding: Basic understanding of what is authorisation, capture, refund, acquirer, issuer, 3DS etc; familiarity with typical bank declines like failed 3DS, do not honor etc and ideas to improve them.

• Cross-functional Collaboration: Strong ability to work across regions and teams, collaborating with technical, product, and business teams to contribute to delivering high-impact initiatives.

• Problem-Solving Skills: Excellent ability to analyze and resolve various payment issues, requiring collaboration with external partners and internal stakeholders.

• Strong communication skills with a proven track record of managing relationships with internal and external stakeholders.

Nice to have:

• Experience with payment performance optimization and working with different payment methods or channels at a PSP or an eCommerce merchant with several countries coverage.

• Ability to manage multiple projects and balance between strategic oversight and operational problem-solving.

• Market Awareness: Understanding of global and regional payment trends, regulatory requirements, and best practices, especially in high-growth markets.

• Basic understanding of underwriting /KYB process to facilitate this workstream together with Legal and Compliance.

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.