Account Manager (12 month FTC)

This is a 12 month fixed term contract

This role is part of our Personalised Content team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients including eBay, Uber, Walmart, and more! 

JOB PURPOSE

As an Account Manager, you will be responsible for supporting the client services team towards successful campaign delivery.

Working closely with designers, copywriters, developers and other parts of the agency, you will review creative and HTML builds against client briefs. You will support senior staff with admin duties and where possible show use of initiative. You will be required to create presentations and decks for clients and internal meetings.

KEY RESPONSIBILITIES

• Supporting the eBay UK team to execute onsite marketing & promotions plans
• Ensure client requirements are met whilst protecting DEPT® brand values 
• End to end execution of campaigns managing eBay and DEPT stakeholders to meet briefing deadlines and ensure campaigns are delivered on time, from creative brief to publishing campaigns onsite in the back end of the system
• Ensure high standards are maintained and add value wherever possible
• Supporting the team in identifying opportunities to optimise campaigns 
• Participate in washup sessions to evaluate marketing campaigns success
• Escalate to senior management with internal and external issues and events that might impact accounts positively or negatively
• Ensure client deadlines are met across multiple campaigns
• Liaise with clients, clarifying questions, managing expectations and proactively communicating status, updates or agency recommendations
• Clearly and effectively distill and transfer client feedback to designers, copywriters
• Other ad-hoc tasks in support of retail marketing team

WHAT WE ARE LOOKING FOR

• Extremely organised, with the ability to manage multiple projects simultaneously
• Ability to work within short timeframes and meet deadlines with ease and efficiency, successfully managing schedules and priorities
• Personable, approachable demeanor and motivating team player
• Moderate understanding of production and interactive processes
• Excellent oral and written communication skills
• Superb planning and organisation ability
• Ability to manage and develop client and supplier relationships
• Basic understanding of financials to effectively report campaign budgets
• Experience delivering a broad range of multi-channel marketing communications including digital and direct, including email and banner experience
• Understanding of data-driven direct marketing including email, customer segmentation and onsite marketing
• Great communication skills, with the ability to build internal relationships quickly and be seen as a safe pair of hands 
• Ability to work simultaneously on multiple projects, keeping relevant stakeholders informed 
• Demonstrate flexibility and agile way of working as marketing plans and priorities evolve 
• Organised, with an ability to work quickly and efficiently to ensure deadlines are met 
• Self-starter with plenty of initiative and drive - approaching projects with creativity and innovation 
• Invested in results and demonstration of a can-do attitude
• Strong attention to detail

WE OFFER

• Healthcare with Vitality or Medicash
• 26 days’ holiday exclusive of bank holidays
• Mental health support 
• Company pension scheme with The People’s Pension
• Enhanced family friendly policies
• A flexible, hybrid working policy
• Ride to work scheme 
• Possibilities to do what you do best and to develop your skills further with training, development and certifications
• Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
• Global Annual DEPT® Cares Day which cadets can donate their skills to support local charities
• Other soft benefits including, refreshments provided in the office and a social calendar with weekly and monthly events on a team or agency level  

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.