QA Engineer

We are looking for a detail-oriented and proactive QA Engineer to join our team at Deskpro, a growing help desk software company. In this role, you will play a vital part in ensuring the quality and functionality of our product by manually testing stories and bug fixes, advocating for QA needs, and assisting in triaging and reproducing defects. You will also have the opportunity to contribute to automating exploratory tests with Playwright, helping us maintain high testing standards while accelerating our product’s development.

As a QA Engineer, you will:

• Work closely with scrum teams to manually test stories and bug fixes ensuring that each release is of the highest quality.
• Advocate for QA needs during scrum meetings and refinements, ensuring testing requirements are well-defined and understood across the team.
• Assist in triaging and reproducing defects, ensuring quick identification of issues and their efficient resolution.
• Run regression and smoke tests on an ad-hoc basis and during release cycles, maintaining system stability.
• Convert appropriate exploratory tests into automated Playwright tests (JS/TS), enhancing our automation coverage and streamlining our testing process.

• Proven experience in QA engineering or software testing, ideally within an Agile development environment.
• Solid knowledge of manual testing practices and automated testing using tools like Playwright (JS/TS) or similar.
• Strong communication and collaboration skills to work effectively with development and product teams.
• Experience with triaging defects and working directly with developers to ensure quick issue resolution.
• Familiarity with regression testing and smoke testing as part of release cycles.
• A keen eye for detail and a passion for ensuring a high-quality user experience.
• Familiarity with Agile processes and tools.

We offer a competitive salary and a generous share option package. Our office is based in a friendly, fast-moving startup environment, with great transport links and amenities nearby.

• Competitive Salary + Generous Share Options
• Fantastic Transport Links: Just 3 minutes from the mainline train station, District and Northern line tubes, buses, and trams.
• Office Perks: Unlimited coffee, tea, soft drinks, snacks, and beers for Thursday afternoons. BBQs in the summer, Monday breakfasts, and Thursday lunches.
• Health & Wellness: Private healthcare, gym discount, bike storage, and parking options.
• Work-Life Balance: Flexible working environment, with a mixture of autonomy and real responsibility.
• Growth Opportunities: An opportunity to be part of a growing software company with the potential to make a big impact.

About Deskpro

Deskpro is a help desk platform that improves online customer service for millions of customers. We are dedicated to providing businesses with better ways to communicate with their customers through various channels (email, live chat, voice, etc.). As part of our growing Product team, you will be working in close collaboration with developers and designers, contributing to our product's quality and success.