Customer Success Manager Brazil

About us:

DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today:customer conversion, payment acceptance, and fraud prevention with a single integration.

With a recently announced $30M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success.

Visit https://www.deuna.com/ to learn more about us!

We seek a dynamic and customer-centric professional to join our team as a Customer Success Manager for our Brazil market. In this role, you will be responsible for ensuring the overall satisfaction and proactive retention of our valued customers. As a CSM, you will play a pivotal role in building and maintaining long-term client relationships, becoming a trusted advisor to our customers.

Responsibilities:

-Customer Engagement and Retention: Proactively engage with customers to understand their core business and product usage.

Implement strategies to enhance customer satisfaction and promote long-term retention.

-Client Training and Onboarding: Ensure effective and efficient onboarding of new customers, providing them with the necessary training and resources. Collaborate with internal teams to develop comprehensive training programs tailored to customer needs.

-Product Knowledge and Education: Maintain a deep understanding of our solutions and products. Educate customers on the most relevant features and functionalities aligning with their business needs.

-Trusted Advisor: Build strong, trust-based relationships with clients, positioning yourself as a reliable and knowledgeable advisor.

Anticipate customer needs and provide proactive guidance on how our solutions can address their challenges.

-Voice of the Customer: Act as the primary point of contact for customer issues, feedback, and escalations. Advocate for customers internally, ensuring their concerns are addressed promptly and effectively.

-Product Feedback and Enhancement: Collect and relay customer feedback to internal teams for continuous product improvement.

Collaborate with cross-functional teams to provide insights on how to serve our customers better.

Qualifications:

-Bachelor’s degree in Business Administration, Marketing, or a related field.

-Proven 5+ experience in customer success, account management, or a similar client-facing role.

-Understanding of the payment industry and the ability to align product features with customer needs.

-Excellent communication and interpersonal skills.

-Proactive problem-solving ability and a customer-centric mindset.

-Must speak Spanish, English, Portuguese.

What will you find when you join DEUNA?

A multicultural team distributed throughout LATAM

Dynamism, agility and constant innovation

Being part of a high-impact solution for an entire region

The best tools and technology to operate

Being part of the startup culture. We are in full expansion!

Incredible team

Benefits

Hybrid modality 🖥️

Vacations and personal days 🏝️

Economic support for internet and cell phone line📱

We all own DEUNA, we offer stock options 💸

Multidisciplinary, diverse and dynamic team 🧡

Be part of a dynamic team that's transforming the e-commerce landscape in LATAM.

Join us at DEUNA!