Field Service Technician

Field Service Technician – Monroe, Michigan

DISHER is currently partnering with a leading manufacturer of underwater pelletizers to find a Service Technician to add to their growing team! This person will be responsible for completing repairs and installations in a safe and timely manner.

What it's like to work here:

Our partners are innovative and passionate about the high-quality technology that they produce. Joining this team will allow you to provide excellent service for customers in North America while being backed by a global company. This company has aggressive growth goals and would love for you to be apart of their success.

• Independent commissioning of new systems at our customers sites
• Train and provide advice to customers regarding system operation
• Work with customers to ensure trouble-free system operation
• Offer support to our customers with professional fault analysis and problem solving
• Filling out required documents needed for each assignment
• Establishment of lasting and cooperative customer relationships
• Promoting the company’s services
• Optimization of process technology and support in continuous further development and improvement
• Performs other related duties as assigned

• An associate’s degree, technical certification in the industry, or equivalent work experience
• Experience troubleshooting electrical and mechanical equipment
• The ability to work independently and/or in a team settings
• Willingness and ability to travel (mainly in North America) up to 75% of the time
• Willingness and ability to travel to Austria for training/education
• Good computer skills, CRM knowledge is an advantage
• Must possess a valid passport and driver's license
• Be self-motivated with a high sense of responsibility and initiative
• Reliable with sense for accuracy and good order
• Excellent customer service and communication skills
• The ability to diagnose and solve problems based on customers' non-technical descriptions
• Maintains work area and tools in a clean, orderly and safe manner