Operations Manager - Alternatives Payment Methods (Pix, Boleto, etc.)

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets. 

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What’s the opportunity? 

dLocal is seeking an experienced and driven Operations Manager to lead and optimize our Alternative Payment Methods (APMs) operations, including Pix, Boleto, and other local payment solutions. In this role, you will develop and execute strategies to enhance our payment capabilities, streamline processes, and ensure seamless operations across multiple markets. You will work closely with internal teams and external partners, leveraging data-driven insights to drive performance improvements and operational excellence.

• Develop and execute business strategies for alternative payment methods, considering country-specific structures, costs, and business capabilities.
• Identify and implement efficient processes, while continuously exploring opportunities for innovation and optimization.
• Oversee the successful integration and implementation of technology solutions across the organization.
• Build and maintain strong relationships with partners, local acquirers, and other stakeholders, leading negotiations when needed.
• Conducted comprehensive risk evaluations and led quality assurance initiatives to mitigate issues.
• Analyze key performance indicators (KPIs) to assess and enhance operational performance.
• Leverage your understanding of dLocal’s operations to proactively identify, troubleshoot, and resolve system/technical challenges.
• Work cross-functionally with teams across the company to provide essential data (e.g., transaction info, feedback from local providers), ensure the smooth resolution of client issues, and support local processes (e.g., audit, back office).

• Strong background in the payments industry with a focus on alternative payment methods.
• Proven leadership experience with the ability to manage and motivate teams effectively.
• In-depth knowledge of Pix (both direct and indirect participants), Boleto, and other relevant payment methods.
• Ability to thrive in a fast-paced, dynamic, and ambiguous environment; adaptable and self-driven with a proactive mindset.
• Experience in managing operations across global teams and time zones.
• Proficiency in data analytics and reporting to make informed decisions and optimize processes.
• Strong command of SQL to facilitate data analysis and reporting.
• A solid understanding of various business functions, including legal, finance, product, and IT.
• Exceptional communication, reporting, and presentation skills with a keen attention to detail.
• Curiosity-driven with a positive, solution-oriented attitude.
• Outstanding organizational skills with the ability to juggle multiple projects and priorities under tight deadlines.
• Fluent in written and verbal English; any additional languages are a plus.
• Willingness and ability to travel as needed.

What do we offer?

Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:

- Remote work: work from anywhere or one of our offices around the globe!*

- Flexibility: we have flexible schedules and we are driven by performance.

- Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity.

- Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded.

- Learning & development: get access to a Premium Coursera subscription.

- Language classes: we provide free English, Spanish, or Portuguese classes.

- Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!

-  dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!

*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required.

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!