What you’ll do

As the Product Management Director for the AI Phone Assistant product, you will build and scale this brand new product in the Doctolib suite. Our vision is for the AI Phone Assistant to revolutionize access to care for patients and day-to-day practice management for practitioners. The phone channel remains a main challenge for patients who struggle to reach and get answers from the practice and for practitioners who struggle to meet the increasing demand with interruptions throughout their day. 

This opportunity will allow you to leverage the latest technologies in AI, NLP, and Voice Recognition to build the best user experiences and scale your product to millions of users.

As a key member of our Leadership team, you will : 

• Partner with the CPO and CEO to define Doctolib's product strategy and to be an AI first company
• Partner with country MDs & GTM teams to define Doctolib's go-to-market strategy
• Be a decisive player in Doctolib's most strategic global decisions (M&A; expansion) in close interaction with our CTO & CEO
• Have ownership & autonomy on the definition & creation of new product lines that will position Doctolib as one of the most innovative Healthtech companies & AI champion
• Maintain highest level of security & privacy while building delightful user experiences for millions of users 

Examples of priority key projects and assignments: 

• Ensure a successful launch of our Phone Assistant in Germany reaching customer satisfaction and business milestones
• Adapt and successfully launch our Phone Assistant in France 
• Boost the phone assistant user experience to reach the highest levels of user delight
• Develop and drive a plan to deploy our Phone Assistant in other geographies
• Explore new opportunities to leverage telephony in Doctolib to increase the value we deliver to our users

More precisely, you will:

• Lead several product managers and contribute to the upskilling of the product organization (towards virality, messaging, free-to-paid, product led growth, etc)
• Be a strong sponsor for learning & development topics in your teams; constantly aiming at increasing the average level of your teams 
• Develop and grow your talents through effective mentoring and coaching
• Upskill the product organization with a focus on delivering a consistent level of product management across teams
• Define, build and operate a game-changing product which will revolutionise how patients and practitioners interact and align with our mission to help practitioners have a better work life and help patients be in better health
• Collaborate with the engineering, data science, design, and research teams to continuously translate insights into opportunities, hypotheses, tests and features that are proven to delight our 420,000 practitioners and 80M patients
• Bring best in class Product machinery ways of working & processes to foster Product led growth dynamic
• Closely collaborate with our local GTM teams & leaders to constantly refine our user acquisition, growth, monetization, engagement and satisfaction strategies, cluster by cluster, country by country, etc
• Stay close to customers, gather feedback, and use customer insights to co-build the best products for healthcare professionals
• Continuously measure the adoption and impact of your product changes and the health of our network, and iterating as needed to achieve the desired outcomes for your product and our overall company goals

Product organization’s OKRs

Achieve unprecedented satisfaction for our care teams, based on (sample)

• Value Creation (Time/Comfort, Care, Revenue)
• User Experience

Become the leader in access to care and a holistic patient application, based on (sample)

• Online bookings / Patient initiated conversations / Search OBK CVR
• Active users
• User Experience

Accelerate our growth through a more profitable model, based on (sample)

• Product Led Growth / Marketing Led Growth
• Care Coop MAUs, messages send per users
• CVR, ARPU
• Onboarding costs
• Prevention revenues

Transform our technology to innovate faster, based on (sample)

• Modularisation capabilities
• Database reliability & scalability
• Monolith dev (master red ratio), Dev tickets cycle time
• Deliver AI features

Who you are

• You have a successful track record as a senior leader in a fast paced environment;
• You have more than 10 years of professional experience in Product Management;
• You bring deep product expertises on products which are AI-native, voice based, and revenue generating.
• You have a successful track record of leading product teams and delivering world-class products for diverse type of users; 
• You have experience creating products with compelling and innovative user experiences enabled by advanced technologies; 
• While being a functional leader; you always drive your teams through business goals; 
• You possess excellent communication skills, with the ability to represent and advocate to executive leadership business or technical concepts; 
• You are able to build complex roadmaps while being very agile and are able to shift priorities to maximize business outcomes;  
• You are customer obsessed and always put the customer at the core of every initiative you drive;
• You are analytical and data driven; 
• You have worked in an international environment and are able to think global / act local;
• You are a positive and entrepreneurial leader; 
• Self-aware with a strong desire to learn and continuously improve. We’re looking for lifelong learners; 
• You are fluent in English and fluent in either French or German
• You recognize yourself in Doctolib’s Playbook

What we offer

• Additional health plan scheme with our partner Allianz
• Minimum 28 days of paid leave
• Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)
• Solidarity Days (2 days per year to help health charities and create a positive social impact)
• Wellbeing program (free mental health and coaching offer with our external partner)
• For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support.
• A flexible workplace policy offering both hybrid and office-based mode
• Flexibility days allowing to work in EU countries and the UK 10 days per year 
• Reimbursement of public transportation
• Lunch vouchers and healthy snacks in the office
• Discount on the Urban Sports Club package 

The interview process

• Recruiter interview
• Hiring Manager interview
• Peer interview
• Case Study
• Lateral leadership interview
• At least two reference checks 
  

At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination.

The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, disability.

To ensure equal opportunities, we invite you to exclude personal information (e.g. pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. 

Join us in building the healthcare we all dream of!

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