Associate, New Verticals - Fulfillment Strategy & Operations
About the Team
New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail).
Our Catalog, Fulfillment and Logistics team has three major mandates to effectively onboard merchants, fulfill every order with speed & accuracy and improve our logistics network. We are able to do this by identifying efficiencies, building product toolings and launching operational processes at scale. You will own metrics, pull operational & product levers and drive impactful results across our Grocery, Convenience, Alcohol and Retail businesses.
About the Role
We are looking to build out our team with a few Associates who will focus on a variety of strategic and operational initiatives on the New Verticals Fulfillment pod. You will lead the scoping, go-to-market, and iteration of cutting-edge product features to help DoorDash improve order quality across our Convenience, Grocery, Alcohol, and Retail businesses. Your work will be highly visible and impactful, and involve partnering with the Machine Learning, Engineering, Product, and Data Science teams. You will sit in the Fulfillment, Logistics & Catalog group within our New Verticals Strategy & Operations organization and report into a Manager. This is an individual contributor position.
You’re excited about this opportunity because you will…
- Analyze: You love working with data and using data to drive business decision-making. You love talking to customers, unpacking their feedback, and coming up with improvement opportunities.
- Strategize: You will own and deliver on improving key metrics. You will create quarterly and annual plans that push our business forward and are aligned with our product capabilities. You will help these teams identify opportunities for enhancing our existing product offering and methods to improve delivery quality.
- Lead: You will help lead cross-functional work streams of Engineers, Data Scientists and Designers to develop best in class product features that will enhance the quality of New Vertical deliveries
- Own: You love owning problems end-to-end. You display ownership for the products and business lines that you are responsible for. You never shy away from raising your hand to solve ambiguous problems and are able to motivate and empower your teammates to go above and beyond.
We’re excited about you because…
- You’re analytical. You have a data-driven mindset, live and breathe numbers, and use them to understand problems and tell stories. You’re very comfortable using Excel and visualizing data (SQL experience is a bonus!)
- You have 1-3+ years of experience. Ideally in consulting, strategy, operations, technology, banking, food & beverage, high-growth startups, etc.
- You solve problems from first principles. You’re excited to think innovatively, and you resist “this is how it’s always been done” thinking.
- You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long-term and inspiring a team.
- You have a completed Bachelor’s Degree.
Applications for this position are accepted on an ongoing basis
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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