Manager, Strategy & Operations, DoorDash for Business
About the Team
DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work.
About the Role:
We are seeking a passionate and strategic thinker to join our rocket ship on DoorDash for Business, DoorDash’s B2B corporate offering. In this role as an S&O manager, you will be building two of our most critical new surface areas: driving non-contracted business spend on DoorDash, as well as growing from 2 to 60 our Business Profiles product. You will craft a strategy, gain cross functional and leadership alignment, and implement your strategy to drive new business to DoorDash amongst our business users. You will dive into the details and be an operator, when needed, to gain learnings and drive results. This role will be incredibly cross functional, and you will work closely with our product, analytics, marketing, B2B sales, sales strategy, and engineering teams.
As a DDFB S&O manager, you will report to the Senior Manager of S&O - DDFB Corporate Pod who is a respected team builder, has a wealth of DoorDash knowledge, and has a reputation for prioritizing developing her people. You will work closely with sales, product, eng, marketing, and other cross-functional teams to turn your strategic vision into reality. This role is perfect for someone who thrives in a fast-paced environment, excels at navigating ambiguity, has a passion for ops, and has a strong sense of ownership.
You’re Excited About This Opportunity Because You Will…
- Strategize: Understand the needs of our DDFB clients and potential clients, prioritize those needs by level of impact, and collaborate with cross-functional partners to develop solutions for our clients.
- Operate: Dive into the details and quickly scale your initiatives. You will work directly with xfn partners to execute both short- and long-term plans, driving growth for our existing clients. Your role will require you to work cross functionally to resolve blockers and gain followership amongst your partners.
- Build: Lead the development of new growth opportunities from 0 to 1. You will create roadmaps for future product and market expansion, helping us determine where to invest resources to achieve desired outcomes.
- Collaborate: Work across teams—including Product, Engineering, Marketing, Sales, and Ops—to develop and launch new product enhancements and services that meet the evolving needs of our customers. You'll also partner with sales teams and Customer Success Managers (CSMs) to grow managed accounts.
- Construct: Bring structure to undefined opportunities. You will navigate ambiguous environments and create playbooks and templates where none exist, driving strategic initiatives forward.
- Analyze: Leverage data to inform your hypotheses and guide decision-making. You will translate complex datasets into actionable insights, aligning cross-functional teams around a clear strategy.
We’re Excited About You Because…
- You have 6+ years of experience in strategy and operations, product management, product marketing, sales strategy, or consulting. Experience in high-growth startups, particularly in scaling a business from 0 to 1, is highly preferred.
- You have a proven track record of leading cross-functional initiatives, achieving goals, and succeeding in a fast-paced, complex environment.
- You are an operator who is not afraid to roll up your sleeves and dive in to learn
- You are an analytical thinker who can distill complex data into actionable recommendations. Intermediate experience with SQL or other data tools is required.
- You are customer-obsessed and comfortable talking with clients, partners, and stakeholders from diverse backgrounds.
- You thrive in ambiguous environments and are unafraid of uncertainty. You excel at developing plans and strategies in situations without clear playbooks or templates.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Average salary estimate
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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