Senior Associate, S&O - Commerce Platform Logistics
About the Team
DoorDash’s Commerce Platform powers merchants with the tools they need to grow and operate their businesses—both in-store and online. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutions for merchants across verticals such as Grocery, Convenience, Retail, Alcohol, Health, and more.
As part of the Commerce Platform Logistics team, we own cost and quality for the Non-Restaurant (NonRx) business—ensuring that DoorDash Commerice Platform is the most reliable way for merchants to reach their customers through their first-party channels. This means improving fulfillment quality, reducing refund-related costs, and building scalable solutions to enhance customer and merchant experiences.
About the Role
At DoorDash, we believe that the reliability and quality of our service is our competitive advantage, and we are looking for a leader who is passionate about building a seamless delivery experience for consumers and merchants. As a Senior Associate, Strategy & Operations – Delivery Quality, you will play a key role in analyzing, tracking, and improving delivery quality, partnering with cross-functional teams to identify trends, scope impactful initiatives, and support the execution of quality improvement strategies.
Your work will be both strategic and deeply operational. One day, you might be sizing the impact of key product initiatives to support long-term quality improvements. The next day, you could be deep-diving into customer satisfaction (CSAT) data to uncover the root causes of customer pain points and leading an experiment to drive real-world improvements.
As the part of this team, you will:
- Track and analyze quality metrics across different lines of business and strategic merchants.
- Support the development of internal reporting tools to measure and monitor quality improvement efforts.
- Conduct deep-dives into refund data to identify key drivers of quality-related costs.
- Partner with Analytics and Product teams to scope and assess initiatives that can improve quality.
- Assist in structuring and executing operational tests to identify solutions for reducing defects like lateness or missing items.
- Engage with cross-functional teams to support initiatives that enhance merchant and customer experience.
You’re excited about this opportunity because you will…
- Support quality initiatives that improve fulfillment reliability across Grocery, Convenience, Retail, Alcohol, Health, and more.
- Analyze key quality metrics and contribute to defining north star metrics that track performance improvements.
- Partner with GMs to analyze and improve merchants’ customer satisfaction metrics through data-driven insights and execution.
- Assist in reducing refund-related costs, ensuring that quality improvements translate into tangible cost savings.
- Collaborate with cross-functional teams (Product, Analytics, Engineering, and Operations) to identify key levers for quality improvement.
- Run structured experiments and operational tests to uncover the best ways to improve fulfillment quality.
We’re excited about you because…
- You have strong analytical skills and can use data to identify trends, uncover root causes, and drive informed decision-making.
- You are execution-focused and can break down complex problems into actionable steps.
- You thrive in a cross-functional environment and are comfortable working with Product, Engineering, Analytics, and Operations teams.
- You are highly detail-oriented and have a strong ability to organize, track, and analyze performance data.
- You have a bias for action and can operate effectively in fast-paced, ambiguous environments.
- You are customer- and merchant-obsessed and excited to help merchants scale their first-party fulfillment through Drive On-Demand.
- You are comfortable working with data—SQL experience is a plus but not required.
- Have 3-4 years of relevant experience
- Bachelor’s degree required
Why You’ll Love Working at DoorDash
- We are leaders – Leadership is not limited to our management team. It’s something everyone at DoorDash embraces and embodies.
- We are operators – We believe the only way to predict the future is to build it.
- We are learners – Everyone here is continually learning on the job.
- We are one team – The magic of DoorDash is our people, working together to drive impact.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act).
Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Average salary estimate
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DoorDash is a technology company that connects customers with their favorite local and national businesses in the United States and Canada. The company is headquartered in San Francisco, California.
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