Member Relations Manager

The Member Relations Manager is a high-energy, polished professional dedicated to fostering meaningful connections and driving membership engagement, satisfaction, and growth among Downtown corporate leaders. This dynamic role focuses on relationship management, supporting strategic sales, marketing, and communications to enhance the value of membership and support the mission of advancing Downtown Houston's vibrancy and success.

With an energetic and proactive approach, the Member Relations Manager cultivates strong relationships with members, helping them actively participate in and benefit from Central Houston Inc.’s (CHI) events and engagement opportunities. This role demands a refined communicator, creative problem-solver, and strategic thinker who excels at aligning membership engagement initiatives with organizational objectives to build a thriving and connected member community.

About Downtown Houston+

Downtown Houston+ (DTH+) comprises organizations that champion and enhance Downtown Houston, including Central Houston Inc. / Central Houston Civic Improvement, the Downtown Redevelopment Authority, and the Houston Downtown Management District.

Central Houston, Inc. / Central Houston Civic Improvement

Founded in 1983, Central Houston, Inc. creates a community to advocate and advance the vision for Downtown. Led by a prestigious board of corporate and community leaders, it is a non-profit organization funded by its members. Central Houston Civic Improvement is a 501(c)(3) non-profit charitable affiliate of Central Houston, Inc., and serves as the fiscal agent for catalyst projects.

Houston Downtown Management District

In 1996, the Texas legislature created the Houston Downtown Management District to protect and beautify the public realm, provide programming and marketing, and plan and catalyze economic development. Guided by a diverse board, it is funded through a fair and proportionate assessment of real property.

Downtown Redevelopment Authority / TIRZ #3

Downtown Redevelopment Authority/TIRZ #3 improves Downtown's economic well-being through capital and operational investments in parks, infrastructure, safety, and other public realm improvements. It is governed by a city-appointed or confirmed board. These improvements are made possible by reinvesting incremental property taxes within its zone's boundaries.

Essential Duties & Responsibilities:

1. Builds and maintains authentic, trust-based relationships with corporate leaders, community stakeholders, and member organizations.
2. Leads and manages the onboarding process for new members, ensuring a seamless and engaging introduction to CHI and Downtown Houston+, while fostering strong initial connections and setting the foundation for long-term membership success.
3. Facilitates regular communication and targeted outreach to keep CHI members informed, engaged, and actively involved in Downtown Houston+ initiatives.
4. Designs, plans, and implements engaging member-focused events, assemblies, tours, and outreach programs that showcase Downtown Houston while enhancing membership growth and satisfaction.
5. Oversees the membership renewal process, ensuring timely follow-up and member retention.
6. Creates and manages communication materials while maintaining accurate member records, including participation, interests, and feedback, using CRM tools.
7. Participates in the oversight of new technology integration efforts to streamline member management processes, improve communication channels, and enhance the overall member experience.
8. Measures and analyzes member engagement and feedback to refine recruitment, retention strategies, and service offerings.
9. Coordinates member communication and support during crises or emergencies, ensuring clear and effective updates while maintaining trust and engagement.

• Bachelor’s degree in business, marketing, communications, or a related field preferred, or equivalent experience.
• 3-5 years of experience in membership engagement, account management, client services, or related fields, with a proven track record of fostering strong relationships and driving results.
• Proficient in Microsoft Office Suite and CRM tools, with experience leveraging technology for efficient project management and member engagement.
• Exceptional project management and organizational abilities, with a keen eye for detail and the capacity to manage multiple priorities effectively.
• Excellent written and verbal communication skills, with the ability to engage and collaborate effectively with diverse audiences, including corporate leaders, stakeholders, and community members.
• Demonstrated ability to thrive both independently and as an integral part of a collaborative team, contributing to a positive and productive work environment.
• Entrepreneurial mindset with a data-driven approach to problem-solving, strategy, and goal achievement.
• Willingness and flexibility to occasionally work irregular hours, including evenings and weekends, to support events and programs.
• High-energy, personable, and professional demeanor, with the ability to build trust-based relationships and inspire engagement among members.
• Familiarity with Downtown Houston is a plus.

• Competitive pay of $95k - $105k/year!
• Medical, dental, and vision insurance after 60 days!
• Vacation time!
• 401(k) with match!

Equal Opportunity Employer