Head Golf Professional

Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find five world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, The Sandbox, The Lido, and Sedge Valley.  Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness. Inspired by the heathland golf courses of London, Sand Valley showcases golf as it was meant to be, much like the other Dream Golf properties, Bandon Dunes and Rodeo Dunes.

Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.

The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.

• The Head Golf Professional will play a key role in both retail and golf operations, focusing on inventory management, pace of play, staff scheduling and training, and tournament support. This hands-on position involves close collaboration with the Senior Director of Golf, Retail Manager, and Golf Operations team to ensure an exceptional guest experience. The Head Golf Professional will oversee daily golf shop operations, assist with tournament coordination, manage weather-related decisions, mentor interns, and contribute to overall golf operations, ensuring smooth and efficient service for both resort guests and members.

• Assist in the planning, coordination, and execution of all tournaments and special events, working closely with golf staff to ensure successful events and exceptional guest experiences.
• Support the Retail Manager in developing and implementing an effective retail strategy, ensuring the golf shop offers high-quality products that meet guest needs while maximizing sales opportunities.
• Oversee inventory management, ensuring accurate stock levels, timely replenishment of products, and maintain a well-organized, clean, and appealing golf shop with a diverse range of merchandise.
• Works closely with the Pace of Play Manager monitoring speed of play during daily operations and tournaments, ensuring guests enjoy a smooth, timely, and enjoyable golf experience.
• Manage staff scheduling for all golf services, interns, merchandise inventory, and tournaments, ensuring adequate coverage for all areas.
• Provide coaching, mentoring, and leadership in staff training to maintain a high level of performance and exceptional customer service.
• Support the development and mentorship of interns, offering guidance and training to help them succeed in the golf industry.
• Work with the Director of Golf Operations to make weather-related decisions, ensuring that operations are adjusted appropriately for safety and guest satisfaction.
• Collaborate with the golf operations team to maintain seamless integration between retail, golf course, and guest services, maintaining high operational standards across all areas.
• Handle guest inquiries and requests professionally, offering personalized recommendations, resolving any issues, and ensuring a seamless experience during special events and group programming.
• Assist with special golf events, resort tournaments, and group programming to provide an exceptional experience for participants.
• Assist with outside services such as caddie coordination, shuttle services, and guest relations to ensure smooth operations and positive guest interactions.
• Stay current on the latest golf equipment, merchandise, and industry trends to improve guest satisfaction and increase sales opportunities.

• College degree preferred. Certified PGA Professional or Level 3 PGA Intern required.
• 5+ years of relevant experience in golf operations, preferably in a resort or hospitality setting, with at least 2-3 years in a leadership or supervisory role.
• Proven experience in golf operations, staff management, tournament coordination, and retail merchandising.
• Strong communication and interpersonal skills, with the ability to engage effectively with guests, staff, and external vendors.
• Ability to manage multiple tasks, make decisions under pressure, and adapt to changing priorities while maintaining a high level of service.
• Proficiency in Microsoft Office, POS systems, and golf tee sheet management or related software.
• Positive attitude, professional demeanor, and appearance.
• Flexibility to work nights, weekends, and holidays as required.

• Must have the ability to:
• Stand, sit, walk, push, pull, lift, grasp, bend and kneel for up to 5 hours at a time.
• Lift up to 100 lbs occasionally, 50 lbs frequently, and 20 lbs regularly.

• Subject to inside and outside environmental conditions.  May be exposed to inclement weather, potentially dangerous chemicals, solvents, pesticides, herbicides, and fertilizers, misdirected golf balls, sharp and rapid moving equipment.  Safety compliance is essential to prevent injuries from environmental conditions and equipment hazards.

• Office machines such as personal computers, printers, copiers, fax machines, calculators, telephones, and scanners. Ladders, pallet jacks, stackers, and/or hand carts may also be used.

• Restaurant and Retail Discounts
• Golf Privileges
• Uniform Allowance
• Employee Meal Program
• Employee Assistance Program - Canopy

• Full-Time Regular, Salary, Exempt

Sand Valley LLC is an Equal Opportunity Employer