Customer Success Specialist

A New Chapter: Dsquares X Prepit

We’re excited to share that Prepit has officially joined the Dsquares family! This acquisition marks a new chapter where we combine Prepit’s innovation and agility with Dsquares’ expertise and scale to build even stronger, more impactful loyalty and engagement solutions.

Our People is our Brand
Developing seamless loyalty solutions is only possible with a great team. Our culture is open, collaborative, and empowering. If you're passionate, driven, and eager to make an impact—you'll fit right in.

About The Role:

We’re looking for a Customer Success Specialist to ensure smooth daily operations for our restaurant partners and customers. You’ll monitor communication channels, resolve operational issues, analyze feedback, and work closely with cross-functional teams to drive improvements. If you’re detail-oriented, a strong communicator, and thrive in a fast-paced environment

Key Duties & Responsibilities:

• Monitor all internal and external communication channels and assign tasks to the appropriate teams promptly.
• Review and analyze customer reviews to identify "prepit" (preparation and presentation) issues, and collaborate with relevant teams to drive improvements.
• Ensure that all associated restaurant systems are fully operational to support seamless day-to-day activities.
• Act as the first line of support for operational issues raised by restaurants or customers.
• Work closely with cross-functional teams (operations, technical support, and customer service) to implement enhancements based on customer insights.
• Maintain clear documentation of identified issues, actions taken, and outcomes.

Required Skills & Abilities:

• Bachelor's degree in Business Administration, or a related field (preferably a fresh grad.)
• 1–2 years of experience in customer success, operations support, or a similar role.
• Strong problem-solving skills and the ability to act quickly and decisively.
• Excellent verbal and written communication skills.
• Highly organized with strong task management and prioritization abilities.
• Analytical mindset with attention to detail when identifying patterns or areas for improvement.
• Ability to work collaboratively across multiple teams.
• Tech-savvy and comfortable troubleshooting basic system issues.
• Experience in the restaurant, or food delivery industry is a plus.

• Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.

• Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
• Continuous Development: Expand your horizons through our commitment to learning and development opportunities.