Customer Support Executive

dubizzle Egypt is the leading marketplace for selling and buying online in the region. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.

As part of dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Customer Support Executive, you will be responsible for helping the users with their concerns, inquiries and suggestions. You will also be responsible for delivering the company's point of view to the clients and delivering the voice of the customers to the company management.

KEY RESPONSIBILITIES

• Communicate with clients through various channels (Live chat, Email, Ticket form, Facebook Messages, Twitter & Instagram) and provide product and service information by resolving product and service problems;
• Generate sales leads that develop into new customers;
• Improve customer service experience and help create engaged customers;
• Take ownership of customers' issues and follow problems through to resolution;
• Keep accurate records and document customer service actions and discussions;
• Analyse statistics and compile accurate reports;
• Maintain an orderly workflow according to priorities;
• Take ownership of client issues, coordinate with concerned departments and follow problems through to resolution.

Qualifications

• Bachelor’s degree in business management, marketing, sales, or any other relevant subject.
• Experience
• At least 2-3 years of experience in a Customer Support or Live chat support role;
• Experience using help desk software and remote support tools (Zendesk, Freshdesk, etc).

Knowledge

• Knowledge of company products, workflow & services.
• Language expertise (read, write, understand) Arabic.
• Very good command of the English language.

Skills

• Proficiency with computers and strong typing skills.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills;
• Good multitasking skills;
• Strong organisational skills.

Traits

• Passion for ensuring a world-class user support experience.
• Quick learner and adaptable to learning new processes, concepts, and skills.
• Skilled problem-solver and multi-tasker.

• A fast paced, high performing team.
• Comprehensive Health Insurance
• Life Insurance
• Rewards & Recognitions
• Learning & Development opportunities

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