Director of Operational Supports - Disabilities / Human Services

Who We are:

Dungarvin assists people with intellectual disabilities, developmental disabilities, physical disabilities, autism and/or mental health diagnosis in a variety of programs with a focus on person centered practices. We encourage people served to explore their dreams while our employees provide support in making meaningful decisions and providing active treatment at each opportunity.

Perks/Benefits:

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance 
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance
• 401 K plan with 3% employer match at one year of services
• Paid Time Off accrual - employees who work 40 hours in a 2-week period
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Scheduled pay increases
• Employee Assistance Program
• Mileage reimbursement
• Job mobility options within Dungarvin 15 states of services
• T-Mobile, Verizon, Dell, and other National Brand Discounts
• Tap Check - access to 505 of your pay before payday (removed WA)
• Dedicated training department with paid training

**This person will need to be able to travel to different offices throughout the state where needed to include Bowling Green, Benton, Lexington, Florence, Louisville and Prestonsburg**

What You Get To Do:

The Director of Operational Supports is responsible for the overall management and administration of programs/services and new development that serves those with developmental/intellectual disabilities. This includes budget development and implementation, rate negotiation, licensing, strategic evaluation and planning, staff development, hiring and supervision of program directors and assigned support staff, policy development, marketing, and proposal development. This person will have oversight of service segments to include QA, Nursing, and the business offices. 

Duties of this role include, but are not limited to;

• Proactive oversight for all assigned area legal, contractual and regulatory compliance initiatives
• Oversees internal and external audit processes.
• Oversee Quality Assurance Initiatives and implements agency and state quality assurance programs.
• Oversees Risk Management and Safety Initiatives
• Initiates and performs activities to ensure compliance with company mission, strategic goals, and company quality standards
• Establishes good relationships with outside agencies, community involvement, and civic organizations
• Provides appropriate and timely communication to Senior Director of business opportunities
• Communicates and role-models the company's mission, values, goals
• Communicates operating philosophy and system information updates, and strategic direction
• Builds and supports the statewide team
• Monitors and supports direct reports and supervisors in professional development and growth
• Develops, oversees and analyzes budgets
• Troubleshoots problem areas as they develop in a timely manner
• Maximizes the use of financial resources through staffing models
• Oversee/participate in the hiring process of all assigned positions in accordance with company policy and local, state, and federal employment law
• Ensure the implementation of programs to evaluate, recognize, and develop employees as well as a positive work environment
• Ensure all staff receives training and supervision as needed to meet performance expectations
• Ensure human resources policies and practices are followed
• Promotes a learning environment at all levels
• Reports on the operation key indicators
• Participates in projects as assigned by supervisor
• Act as interim Area Director if vacancies arise

What Makes You A Great Fit:

• Bachelor's degree in Human Services or related field.
• Minimum 7 years’ experience in the Human Services field with 4 years of progressive management experience required. Experience in residential services preferred
• Must be able to meet Qualified Intellectual Disabilities Professionals (QIDP) qualifications, demonstrate excellent verbal and written communication skills, and be willing to work flexible hours.
• Prior experience providing support and services to individuals with intellectual disabilities and/or developmental disabilities preferred.
• Must possess sound decision-making and communication skills; be responsible, professional, and flexible.

Hours:

• 40+ hours weekly serving multiple programs. The Area Director’s schedule must be flexible to accommodate various programs, personnel and organizational needs, including evening and weekend hours, as indicated. Overnight travel may be expected on occasion. Typical hours are 8:00am to 5:00pm, Monday- Friday

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer.

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