Senior Specialist - 3PL Operations

In Short:

You are responsible for the overall performance and execution of our 3PL fulfillment operations in ,  servicing our Ecommerce, Retail, and Wholesale customers in the U.S.. This includes overseeing all daily operational activities (inbound, outbound, inventory & special projects), driving productivity and process enhancements, cultivating 3PL relationships, and championing the On culture as we continue to scale the business. 

Your Mission:

• You will work with the 3PL Leadership Team as well as regional partners to develop strategies and objectives to achieve targets and drive sustainable high-quality growth for the North American network.
• Serve as the main point of contact for daily order priorities for outbound e-commerce, wholesale, and retail orders in collaboration with the Customer Service Team based in Portland, Oregon and the onsite 3PL team.
• Communicate daily regarding order confirmations, tracking, and/or product availability with a solution-oriented mindset concerning business risks 
• Drive accountability with the 3PL for delivering to the forecast provided by On’s customers
• Assist 3PL with input on procedures, controls, and staffing to deliver to key performance indicators and business targets.
• Build and maintain relationships with Account Services & Happiness Delivery teams to optimize performance.
• Assist 3PL leadership and partners with continuous improvement programs driving sustainable processes to support business growth in partnership with the regional logistics services team.
• Own operationalizing projects in partnership with regional and global partners while ensuring deadlines, opportunities, and risks are communicated frequently through hypercare.
• Champion weekly, monthly & quarterly business review meetings with 3PL partner and drive continuous improvement in support of strategic projects related to outbound order processing, service, and quality.
• Work as the Subject Matter Expert to consult with our 3PL provider on:
• Inbound Operations (Receive/Stow/Replenishment)
• Outbound Operations (Pick/Pack/VAS)
• Inventory Placement & Wave Planning (Slotting & Allocation)
• Stock Accuracy & Cycle Count Programs
• Dock Operations (Freight & Parcel)
• Transportation Operations  (Routing, Scheduling)
• Vendor and Customer Compliance

Your Story:

• Bachelor’s Degree in Business Administration or logistics-related field or equivalent related experience and/or education
• 5+ years of retail/logistics/3PL on site leadership responsibility
• Deep working knowledge of warehouse operations, supply chain, and transportation 
• Proficient with Microsoft applications, WMS, and ERP systems
• Demonstrate a high level of interpersonal and communication skills with ability to work across a variety of business processes
• Able to balance competing priorities, complex situations, and tight deadlines

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