Quality Assurance (QA) Manager - Human Services

Who We Are:

Dungarvin assists people with intellectual disabilities, developmental disabilities, physical disabilities, autism and/or mental health diagnosis in a variety of programs with a focus on person centered practices. We encourage people served to explore their dreams while our employees provide support in making meaningful decisions and providing active treatment at each opportunity.

Perks/Benefits:

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance 
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance
• 401 K plan with 3% employer match at one year of services
• Paid Time Off accrual - employees who work 40 hours in a 2-week period
• PTO Donation
• Growth and Development Opportunities
• Employee Referral Program
• Scheduled pay increases
• Employee Assistance Program
• Mileage reimbursement
• Job mobility options within Dungarvin 15 states of services
• T-Mobile, Verizon, Dell, and other National Brand Discounts
• Tap Check - access to 50% of your pay
• Dedicated training department with paid training

What You Get To Do:

The Quality Assurance Manager is part of a dynamic team responsible to ensure that services are delivered in accordance with program design, and Dungarvin’s mission of respecting and responding to the choices of individuals with developmental disabilities. The Quality Assurance Manager will provide leadership and management of the Quality Assurance (PQC) department through administrative, management, and programmatic support, to assure high quality services, provide clinical supervision, facilitate business growth and minimize risk.

Duties include but are not limited to:

• Provide leadership and supervision to the QA team
• Assist in quality assessment, intervention and enhancement of services and supports
• Data review, reporting and communication
• Employee training and development
• Coordinate and lead state quality assurance practices, implementing and leading national standards and practices
• Assure all investigations are completed professional and in a timely manner
• Assure program meet licensure and certification requirements 

Hours:

• Monday - Friday - 8:30am - 5pm

What Makes You A Great Fit:

• Bachelor’s degree and 1-3 years of experience in human services and/or related field. This experience should include at least 1 year of supervisory experience.  
• Experience leading and managing quality assurance initiatives with demonstrated responsibility leading quality outcomes and practices.
• Experience required in the area of developing policies, procedures and practices within the area of quality assurance, program operations and delivery of care.
• Experience managing internal investigation processes and providing training to internal resources to conduct effective investigations.
• Experience developing and leading training initiatives, including but not limited to quality assurance and investigation practices.

At Dungarvin, diversity and inclusion are a part of what makes our organization strong. Together, we can continue to work towards an inclusive culture that supports our employees and persons served. Dungarvin is an affirmative action and equal opportunity employer

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