Sales Representative

Company Description

Edwards Label is a rapidly growing and innovative packaging printer, specializing in pressure-sensitive labels and flexible packaging for retail, commercial, and industrial markets. Known for our quick turnaround times, ingenuity, and unmatched customer service, we are a trusted partner for our clients.

As an employer, Edwards Label fosters a strong company culture that empowers employees to reach their highest potential. Operating in a unique niche market of printing, we are committed to training and promoting from within to ensure our team's growth and success.

We also offer a comprehensive benefits package that includes:

• 401(k)
• Medical, dental, and vision insurance
• Paid holidays and vacation

For more information about our company, please visit our website: www.edwardslabel.com.

Job Summary

The Sales Representative is responsible for selling Edwards Label’s printing services by developing new accounts and maintaining existing accounts. This role requires proactive customer engagement, in-depth product knowledge, and effective sales techniques to drive revenue growth.

Key Responsibilities

• Sell company products and services to new and existing customers.
• Maintain and expand annual profitable sales within assigned accounts.
• Prospect and establish new accounts.
• Study product information to enhance professional knowledge.
• Address customer inquiries, provide information, and ensure customer satisfaction.
• Obtain detailed job specifications and close sales based on contracts.
• Explain technical product or service details accurately.
• Distribute promotional literature or samples to customers.
• Present proposals to current and prospective customers and negotiate pricing or terms.
• Maintain accurate records of sales transactions.
• Verify customer credit information and process financial transactions.
• Manage customer accounts, address complaints, and coordinate issue resolution.
• Collaborate with managers and supervisors to improve processes and resolve non-conformance issues.
• Contact customers regarding inquiries, claim investigations, or adjustments.
• Recommend improvements to products, packaging, shipping, services, and billing procedures.
• Attend sales meetings, training sessions, and industry trade shows.
• Maintain a clean and organized workspace.
• Perform other duties as assigned by management.
• Overtime Authorization and Requirement - Unauthorized approval in advance of working overtime and repeated refusal to work overtime are violations of company policy.

Knowledge & Skills

• Understanding of sales principles, marketing strategies, and product promotion techniques.
• Strong customer service orientation, with the ability to assess needs and enhance satisfaction.
• Proficiency in communication, negotiation, and problem-solving.
• Basic knowledge of financial transactions, including customer credit verification.
• Strong time management and organizational skills, with the ability to multitask effectively.

Abilities

• Work effectively with a diverse customer base.
• Prioritize tasks and manage workflow efficiently.
• Recognize potential issues and make informed decisions under pressure.
• Adapt to changing circumstances and work independently with minimal supervision.
• Perform repetitive upper-body motions and lift office supplies up to 20 lbs.
• Maintain attention to detail and work in a structured, organized manner.

Salary Range: Competitive, based on experience

• High school diploma or equivalent required.
• Minimum of one year of sales experience preferred.

Edwards Label is an Equal Opportunity Employer.

Equal access to programs, services and employment is available to all persons.  Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.