Information Developer (Technical Writer) TSCM-38347

ELEKS Information Development Office is looking for an Information Developer (Technical Writer) in Ukraine, Poland, and Croatia.

ABOUT PROJECT

The project involves revamping digital tools for a multinational British-American firm specializing in professional services and risk mitigation. The goal is to enhance user experience, streamline business portfolio development, and improve risk management strategies. 

• More than 2 years in the Information Development/Technical Communication/Technical Writing field 
• Advanced or Proficiency in English
• Ability to show the portfolio of documentation samples or perform the practical test task 
• Extensive experience with producing various user-facing deliverables: user manuals, help systems, video tutorials, etc. 
• Extensive experience with MadCap Flare or ATCS
• Experience creating documentation using MS Word, including the creation of templates from scratch
• Experience starting documentation projects from scratch
• Outstanding communication and presentation skills
• Initiative and proactive

• Understand the product requirements and identify the requirements for the publications to be developed with minor supervision of senior staff
• Identify client’s writing style and write technical documentation that conforms to publication standards (Microsoft, Apple, Chicago) with minor supervision of senior staff
• Estimate documentation development efforts and agree task deadlines with Project Manager or Head of IDO.
• Communicate the status of documentation tasks in progress to ensure timely delivery
• Interview subject matter experts to obtain ongoing details on the projects
• Create documentation templates for various document outputs
• Write and edit interface and procedural documentation including user guides, installation guides, quick-reference guides, release notes, system configuration guides, and help systems
• Create various types of video documentation under supervision of senior staff
• Implement and support single-sourcing, structured authoring, and minimalism
• Create documentation interactivity elements (index, hyperlinks, related topics, etc.).
• With minor supervision of senior staff, create context-sensitive help systems and cooperate with the development team to embed them into the product
• Conduct peer reviews to aid in proofing documentation prior to distribution; ensure that documentation is consistent and meets style guide and branding requirements
• Follow all stages of documentation development and provide high-quality results
• Translate technical texts that require minor review and editing from senior staff
• Perform basic troubleshooting of document outputs and formatting using HTML, XML, and CSS
• Take active (or passive) part in competence development events of IDO
• Take part in coaching and mentoring of the junior staff

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy