Customer Service Representative - E-commerce

Job Overview:
Our client is a growing company specializing in the refurbishment and repair of video game consoles, controllers, and accessories. Their team is passionate about gaming and providing exceptional customer service to their clients. We are seeking a Customer Service Representative with strong experience in e-commerce (especially Amazon and eBay) who is a self-starter and can help set up and manage our customer service systems. This full-time role requires someone with a keen interest in gaming, experience handling customer inquiries and disputes, and the ability to collaborate with our team to resolve customer issues effectively.

The ideal candidate will also have experience with eDesk or similar customer service platforms and will bring a proactive attitude to help establish workflows, improve eBay listings, manage claims/disputes, and optimize operations.

Key Responsibilities:

Customer Service Management:

• Respond promptly and professionally to customer inquiries across Amazon, eBay, and other platforms, ensuring a high level of satisfaction.
• Handle eBay claims, disputes, refunds, and returns, ensuring issues are resolved efficiently and aligned with company policies.
• Collaborate with the internal warehouse team to resolve customer issues and coordinate shipments or repairs as necessary.
• Set up and manage customer service workflows, offering guidance and recommendations based on best practices and prior experience.
• Use tools like eDesk (or similar platforms) to organize and manage tickets effectively.

E-Commerce Operations:

• Manage daily operations of Amazon and eBay stores, focusing on smooth order processing and a seamless customer experience.
• Create and update product listings for Amazon and eBay, ensuring accuracy and optimization with guidance from the team.
• Improve existing eBay listings to increase visibility and sales.
• Stay up-to-date on policies for Amazon and eBay to ensure compliance.

Inventory Management:

• Enter purchase orders from vendors into the inventory system accurately.
• Track, update, and maintain inventory levels to avoid stockouts or overstock situations.
• Add new products to the marketplace catalog with detailed and accurate descriptions.

Administrative Support:

• Generate and analyze reports on customer inquiries, claims, and overall e-commerce performance.
• Assist in documenting standard operating procedures (SOPs) for customer service and e-commerce workflows.

• Proven experience in customer service within an e-commerce environment, particularly Amazon and eBay.
• Strong understanding of e-commerce platforms, including claims and disputes management, with specific experience handling eBay cases.
• Familiarity with video game systems, both retro and new (e.g., PSP 2000 vs. 3000, 3DS XL vs. new 3DS XL).
• Experience creating and optimizing product listings on Amazon and eBay.
• Exceptional written and verbal communication skills with fluent English proficiency.
• Self-starter mentality with a proactive attitude and the ability to work independently.
• Strong organizational skills and attention to detail.
• Experience with eDesk or similar customer service platforms is highly desirable.

Preferred Skills:

• Knowledge of inventory management systems and processes.
• Familiarity with refurbishing or repairing video game consoles and accessories.
• Ability to analyze and improve e-commerce operations.
• Strong problem-solving and analytical skills.

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.

• Payment: All payments for your services will be handled directly by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client's business needs and any specific policies or preferences they may have in this regard.

Salary: $1000 - $1200
Schedule: US Time Zone