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Customer Success Agent - Work remote, no experience needed image - Rise Careers
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Customer Success Agent - Work remote, no experience needed

The House of Mercier is delighted to announce a fantastic opportunity for a Customer Success Agent position that offers the flexibility of remote work! This entry-level role is tailored for those eager to begin their career in customer service, with absolutely no prior experience required. As a Customer Success Agent, you will be the friendly face of our brand, assisting our esteemed clients with their needs and ensuring they enjoy a premium experience with our luxury jewelry offerings. Your main goal will be to provide exemplary service through various communication channels, building strong relationships with our customers.


Responsibilities

  • Deliver outstanding customer support via phone, email, and chat.
  • Address customer inquiries, provide product information, and assist in order management.
  • Become knowledgeable about our exquisite jewelry collections to better assist customers.
  • Handle customer issues and resolve concerns promptly and professionally.
  • Collect valuable feedback from clients to improve service quality and product offerings.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to ensure consistent service excellence.
  • No prior experience in customer service is necessary; a desire to learn is key.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and manage time efficiently while working remotely.
  • Strong customer-centric approach and a passion for helping others.
  • Basic computer skills and familiarity with online communication platforms.
  • Genuine interest in luxury jewelry and a readiness to learn about our products.
  • Flexibility to work various shifts to meet customer needs.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home
  • Free Food & Snacks
  • Wellness Resources
  • Stock Option Plan
  • Great Salary
  • Other Perks

Average salary estimate

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TEAM SIZE
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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 21, 2024

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