Universal Field Customer Service Professional

Join the Elite Team at 123 Exteriors!

Elite Construction Solutions & 123 Exteriors is on the lookout for driven individuals eager to transform their financial futures while delivering vital services to homeowners. We focus on providing high-quality roofs, siding, and windows in regions recently impacted by hail and wind storms, ensuring that homeowners receive prompt and dependable solutions for their exterior needs.

Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.

Company Overview

At 123 Exteriors, we take great pride in being p a rt of the Elite Family of Brands, which has been shaping the industry since 2006. We are a community-oriented company with a strong nationwide presence, dedicated to your success. Our offerings include steady pay, reliable job installations, and steadfast support to ensure your growth. Having successfully completed over 50,000 projects and operating from 17 locations across the country, our reputation as a premier contractor is well-established. As a member of the top 1% of contractors nationwide, we are experiencing rapid growth, and we invite you to join us on this exciting journey!

Job Overview: The Field Customer Service Representative acts as a field-based project manager and customer advocate, providing personalized on-site support throughout construction projects. This role combines project management expertise with exceptional customer service skills to ensure successful project completion within their designated geographic territory.

Key Responsibilities:

Project Oversight:

Conduct construction meetings with Property Owners to set expectations and review project scope

Perform regular site visits to monitor project progress and quality

Coordinate with crew leaders, inside customer service reps, field repairs tech to maintain project timelines

Document and photograph project milestones

Update ERP with communications, photos, and documentation provided by Property Owner or crews

Customer Experience Management: 

Serve as additional point of contact for Property Owners throughout field trade lifecycle

Proactively address customer concerns and provide real-time project updates

Facilitate on-site communication between crews, property owners, and internal employees

Guide customers through each phase of their project

Quality Control:

Conduct pre and post-project inspections

Ensure work meets company standards and customer expectations

Document and coordinate punch list items, small repairs as needed

Facilitate warranty walk-throughs and follow-up

Field Operations Support: 

Manage site logistics

Identify and resolve potential project delays or issues

Support crew needs and resource requirements

Manage truck inventory for miscellaneous project items

Qualifications:

Education: Associates degree preferred; equivalent experience in construction/project management accepted

Experience:

3+ years in construction project management or customer service

Experience with construction processes 

Valid driver's license and clean driving record

Skills:

Strong project management and problem-solving abilities

Excellence in face-to-face customer interaction

Proficiency in project management software and mobile applications

Knowledge of construction practices and safety requirements

Salary: $54,000 - $63,500

Benefits:

Comprehensive health, dental, and vision insurance

401(k) with company match

Company vehicle or vehicle allowance and fuel card

Company Credit Card and Fuel Card

Phone allowance

Paid time off and holidays