Cyber Security Awareness Agent

We’re Hiring – Cyber Security Awareness Agent

Salary – Up to £22,300 (DOE)

Location – Basingstoke

Key Benefits:

• Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
• Give Back: Enjoy paid volunteering days to support causes you care about.
• Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
• Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

As part of the team, you'll be responsible for the maintenance and support of our CSA customers either remotely (via email, helpdesk or collaboration tools such as MS Teams, Zoom or WebEx) and/or via the telephone. The role includes creating customer cyber security awareness campaigns that include testing, training and education.

Responsibilities & Skills

• Account Management level of support for our CSA customers
• Maintain a professional relationship with customers at all times
• Develop and utilise technical engineering skills to support the delivery of our platform and services.
• Receive, prioritise and respond to customer tickets
• Provide managed services in our SATT, GDPR and MPAS solutions.
• Monitor systems for performance
• Gain understanding of e-mail delivery requirements including filtering and safelisting of the delivery of the training. Monitoring and maintenance of CSA Managed Services (such as Phish999 and V-SCAN)

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!