Client Support Specialist – 1st Level Support (m/f/d)

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

LOCATION:  Work onsite in Ljubljana, Slovenia
WORK TYPE: Hybrid remote and onsite (3 days office, 2 days remote)

Overview:

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

We are looking for a technical Client Support Specialist to join our international Client Support team based in Ljubljana, Slovenia. The Client Support Specialist will provide our corporate clients with an exceptional B2B client experience by supporting their needs along the most critical touchpoints of the client journey. You’ll enjoy this role if you love helping others, solving problems, being the internal advocate for our customers, and by this creating long-term customer relationships.

Our award-winning, certified Client Support teams directly impact business goals through providing feedback to business, product development teams, operations and driving customer success.

THE CHALLENGE:

• Become an expert on Sportradar’s products and services.
• Quickly and efficiently respond to and resolve client queries through chat, ticket system, and email.
• Supervision of internal support-related processes and tasks reporting.
• Incorporate and share client feedback to advocate for the client.
• Monitor internal system and service health status and proactively report deviances to the appropriate teams.
• Escalate critical service and technical issues to the appropriate channel and take ownership.
• Taking over support-related projects, initiatives, and their independent processing.
• Increase client service experience and satisfaction through providing excellent, proactive, and personal client support.

ABOUT YOU:

• High interest in and understanding of international B2B client support and communication
• Very good English skills both written and oral (min. advanced B2 Level)
• A good understanding and working knowledge of the internet, and technical concepts (e.g. you understand terms like XML, API, browser, cache, HTML)
• Willingness to work in shifts
• Ability to solve problems logically and critically

OUR OFFER:

• The opportunity to work and develop within an inspiring and fast-growing company
• Collaboration with friendly colleagues from all over the world
• Modern international company structures and flat hierarchies
• A highly motivated, award-winning, and certified team
• Sportradar eAcademy
• Hybrid work environment
• Complimentary fresh fruit and coffee in the office
• Team activities, like summer party and holiday party

At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!