Member Service Administrator

Member Service Administrator – Corporate Benefits

 Company Overview

Ellement Consulting Group (Ellement) is a privately-owned actuarial consulting firm established in 1996. We provide actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments across Canada.

At Ellement, we empower our clients with informed choices and expert advice. Our mission centers on delivering purposeful, accessible experiences that prioritize customer obsession and operational excellence. We are committed to integrity, strategic foresight, and fostering symbiotic partnerships where challenges are met with collective brilliance and innovative solutions.

Our approach is straightforward and client-centric, ensuring that every interaction is clear, helpful, and devoid of unnecessary jargon. Confident and authentic, we strive to be more than consultants—we are reliable partners in our clients' success.

Position Summary

As a Member Services Administrator, you will be part of a team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You will support our Account Management Team and coordinate with our Plan Member Advocacy Team in the administrative tasks they perform for our clients. You will have access to and regularly work with information that is highly confidential and critical in nature. As a Member Services Administrator, you must be professional and highly organized, have excellent communication skills, with a strong work ethic, and the ability to work autonomously.

Key Responsibilities

• Answer incoming telephone calls from members and other contacts about Benefits and Group Retirement in a professional manner.
• Deliver accurate and comprehensive information in an efficient manner and document the contact per department procedures.
• Respond to voicemails and emails within client service standards, investigating details and requesting assistance when necessary.
• Provide knowledgeable and comprehensive responses to benefits and group retirement related enquiries from clients and external professionals in a timely manner.
• Provide administrative assistance to the Account Management Team
• Provide Inside Sales support to the Account Management/Business Development Team
• Assist with all marketing and onboarding documentation
• Provide general administrative support to the Account Management Team, such as typing, data entry, photocopying, filing, scanning, etc., as required.
• Contribute to the team's effort by completing other administrative tasks or projects, as assigned.
• Perform any other duties necessary to help drive our Vision, fulfill our Mission, and abide by our Organization's Values.

Qualifications and Attributes

Education: Undergraduate degree preferred 

Experience:

• Demonstrated knowledge of, and experience with, Group Life and Health concepts, benefits, and best practices, including self-insured arrangements, pooling arrangements, multi-Employer trusts and flexible benefits programs
• A minimum of three years of experience working in employee benefits service
• Solid working knowledge of the Microsoft Office Suite
• Experience in Pension service is an asset.

 Skills:

• Excellent interpersonal skills, strong written and oral communication skills
• Strong organizational and time management skills as well as the ability to set and manage multiple priorities.
• Bilingual in speaking and writing is an asset.

Certifications:

• CEBS is an asset
•  LLQP is an asset and study towards this designation will be required after 6 months

Attributes:

• Ability to maintain confidentiality related to private and business matters
• Ability to work effectively in a collaborative environment
•  Successful completion of a cleared criminal background check is required.

At Ellement, we’re all about investing in our business, and our biggest investment is our people!

We’re committed to our employees growth and well-being, offering ongoing education, training, and all the support you need to thrive. We offer a comprehensive benefits package, along with a positive, team-oriented work environment.

Join our vibrant and dynamic team today!