Help Desk Support Specialist

Location: South Africa

Job Type: Full-Time

Work Hours: 01:00 AM - 09:00 AM SAST
Salary Range: R25 000 - R30 000 (Negotiable based on experience)

About the Company

Our client is a leading Managed Service Provider dedicated to providing top-notch IT services to businesses. With a focus on honesty, knowledge, and exceptional customer service, the company prides itself on delivering outstanding technical support and solutions to its clients.

Role Overview

Our client is seeking a highly skilled Help Desk Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for managing all technical support operations with a primary focus on Microsoft 365 administration. This role is ideal for individuals with extensive IT experience who excel in autonomous environments and possess strong leadership qualities.

Key Responsibilities

• Set up and manage Microsoft 365 tenancies, including user creation, shared mailbox setups, Exchange rules, and domain integrations.
• Install, configure, and troubleshoot Microsoft 365 applications on PCs (Outlook, OneDrive, Teams, etc.).
• Provide first-class phone, email, ticketing, and remote support, ensuring exceptional customer experience.
• Troubleshoot Windows PCs and occasionally Macs.
• Utilise ticketing systems to log and manage client issues efficiently.
• Take total ownership of all technical support operations, demonstrating autonomy and responsibility.
• Leverage AI tools, scripting, and automation to optimise IT workflows.
• Identify opportunities for process automation to enhance efficiency.

• Extensive experience working with Microsoft 365 products and tenancy management.
• Exceptional troubleshooting skills in Windows PCs and email setup (SMTP, POP3, IMAP).
• Strong communication skills with a flawless English level, both written and verbal.
• Proficiency in ticketing systems and managing IT support requests.
• At least 3 years of experience in a similar MSP or Help Desk role.
• Nice-to-have skills include knowledge of domain registrars, hosting platforms, scripting, and Azure.

• Autonomous role - work independently with minimal supervision.
• Opportunity to lead and take full ownership of technical operations.
• High-level training and ongoing development.
• Dynamic team environment with a focus on core technical needs.
• Significant growth opportunities with the potential for leadership responsibilities.
• Employee-focused company culture fostering growth and long-term commitment.
  

If you are a Microsoft 365 expert with strong problem-solving skills and a business-owner mindset, we invite you to apply for this exciting opportunity!