Client Diligence Specialist

Who We Are:

At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. 

The Client Diligence Specialist is responsible for supporting the customer success and support

teams by providing subject matter expertise on all aspects of supporting documentation

necessary to continue business operations. These documents include requests for Emburse

policies regarding: DEI (Diversity, Equity, Inclusiveness), ESG (Environmental, Sustainability,

Governance), Financial standing and Information Security. The position will be responsible for

establishing a process by which the Customer Success, Customer Support and other internal

customers can request assistance when responding to our customer base.

In this role, you'll be the back-office support to the customer facing teams at Emburse, becoming a

Subject Matter Expert in various aspects of the Emburse business as well as owner of the process

through which metrics will be captured and SLAs provided. As Emburse continues to grow, the

increasing demands on this role may require future expansion of a team, implementation of new

tools, and continued improvement of our internal processes.

• Request Management:

• Collaboration and Coordination:

• Content Management:

• Reporting and Metrics:

• Legal Compliance:

• Questionnaire Handling:

• Required: A minimum of a Bachelor’s degree in Business Administration, Marketing, Technology, or a related field or equivalent experience.
• Preferred: MBA or other similar business related degree
• Required: A Minimum of 3-5 years of experience in a customer (internal or external) support role 
• Demonstrated success in establishing internal processes and managing SLAs and KPIs related to the process
• Prior experience with partnering with ELT and other senior leaders to clarify and refine internal policies and procedures
• Proficiency with office productivity software, such as Microsoft Office or Google’s business suite of software
• Preferred:  Experience with Client Diligence activities 
• Prior experience in B2B SaaS industry.

Why Emburse?

Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down.

• A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize

 their finance operations.

• A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-

 world challenges.

• A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that

 supports your success.

• A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making

 for businesses everywhere. 

Shape your future & find what’s next at Emburse. 

Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.