C004055 Implementation Manager (NS) - THU 20 Feb

Deadline Date: Thursday 20 February 2025

Requirement: Implementation Manager

Location: The Hague, NL

Full Time On-Site: No (See Specific Working Conditions)

Time On-Site: 10% (See Specific Working Conditions)

Total Scope of the request (hours): 836

Required Start Date: 7 April 2025

End Contract Date: 31 December 2025

Required Security Clearance: NATO SECRET

Duties and Role:  

The organization is looking for an implementation manager with the following duties:

• Oversee the M365 migration project, ensuring adherence to timelines, budgets, and quality standards.
• User Transition Management: Manage the distribution of hardware and software, facilitate account setups, and ensure a seamless transition for users to the new cloud environment.
• Training and Support Coordination: Organize comprehensive training programs for users, collaborating with trainers and IT support teams to address user needs effectively.
• Stakeholder Communication: Maintain open lines of communication with all business units, providing regular updates and addressing any concerns promptly.
• Reporting and KPI Management: Develop and maintain detailed project reports, track key performance indicators (KPIs) to assess project progress, identify areas for improvement, and  ensure project objectives are met.
• Feedback Analysis: Implement mechanisms for collecting and analyzing user feedback to enhance the migration process and user experience.
• On-Site and Travel Requirements: Be available on-site for the majority of the implementation phase (95%) and willing to travel as necessary to support project objectives.
• Primary location is The Hague, Netherlands, the candidate will be required to travel to other NATO locations (90% travel) in Europe.

Specific Working Conditions: 10% on-site in duty location (The Hague)

90% on-site in different NATO locations in Europe (exact schedule t.b.d.)

TDY's will be paid by NCI Agency

The project team is distributed between different NATO locations and most meetings take place virtually.

Work on NR/NU level can be executed remotely

Work on NS will have to be executed at an NCI Agency locations

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Bachelor's degree in Computer Science, Information Technology, or related field.
• Extensive experience in managing IT migration projects, preferably in military or structured environments. (5 years)
• Proficient in Microsoft 365 and cloud computing technologies. (3 years)
• Strong project management skills, including experience with reporting and KPI analysis.
• Excellent communication and interpersonal abilities.
• Preferable: Certifications in Project Management (PMP, PRINCE2), Microsoft 365, or related fields.
• Experience in conducting/supporting user training and providing technical support.
• A thorough knowledge (both verbal and writing) in the English language