Customer Success Manager

Energage is a remote workplace with employees in various locations. This role is available for remote work in a variety of locations with some exclusions. We are looking for candidates to work in Eastern and Central Standard Time hours.

California

Colorado

Massachusetts

New York City

Washington

Outside of the US

Your mission as a Customer Success Manager

The Standard Customer Success Manager at Energage will build client loyalty and success through product adoption with our Standard (non-complex) accounts. 

In this role, you’ll develop and implement a year-round touchpoint strategy with clients to ensure Energage products/services are exceeding clients’ expectations, clients are getting value from our products and services, and have all of the tools and resources they require. You will act as the voice of the customer, using their feedback to enact product and/or process changes within Energage. Additionally, a Customer Success Manager is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

Accountability & Impact:
In this role, you’ll...

• Aid company growth by nourishing, building, and growing relationships across a portfolio of clients
• Establish clear goals, milestones and metrics that you and the Customer will be working towards; periodically re-assessing and reviewing these with the Customer
• Understand and align with your clients business goals, most importantly using the Energage platform to help them in achieving those goals
• Work collaboratively with a variety of other departments, such as Onboarding and Support, Consulting Solutions, Partnerships, and Contracts to ensure ongoing customer satisfaction and retention
• Contribute to revenue generation through renewals and account expansion by identifying upselling opportunities for consulting services and cross-selling new products
• Completing regular checkpoints via phone and email, sending relevant marketing content, etc.

What Your Bring to the Role:

• Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Clients have the impression that you listen and understand their problems
• Must be skilled at solving business problems for our customers using the Energage platform
• Strong multi-task management skills across a varied set of responsibilities
• Strong communication skills (written, verbal, and presentation)
• A consultative approach; the ability to develop rapport and trust with internal teams to achieve broader business objectives and goals
• Highly organized, team player, responsive, positive, excellent collaborator, and critical thinker
• High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others
• Maintain accurate records of all activities in SalesForce.com

Measured on:

• Your success will be measured by net retention

Benefits of Working at Energage:

• PTO policy includes company holidays, sick time, vacation time, and floating holidays

• Flexibility,  While employees appreciate the flexibility of daily remote work, they are also given the opportunity for in person interaction, whether in our office in Exton PA or in a coworking space or outing with colleagues in their local area.

• Company pays a portion of individual health care premium

• Option to participate in a company-sponsored 401(k), with company match dependent on employee contribution

• Training and education

• Tuition reimbursement program

• The opportunity to work for a Certified B-Corporation using business as a force for good (https://www.bcorporation.net/)

About Energage:

Energage is a purpose-driven company that helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 14 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available. With access to a unique combination of patented analytic tools and expert guidance, Energage customers lead the competition with an engaged workforce and an opportunity to gain recognition for their people-first approach to culture. For more information or to nominate your organization, visit energage.com or topworkplaces.com.

Energage is committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer.Energage encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.