Collection Specialist Support I

Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make the difference, and we truly believe you are our greatest asset.

The primary function of this role is to provide administration/ facilitation services for the Member Solutions Department as a whole entity?supports by performing and facilitating all administration duties. These include services such as performing administrative duties and interacting with any one of the following teams within the Member Solutions Department; Repossessions, Collections, Mortgage Solutions, charge off, Bankruptcy, and Deceased Probate for their respective business unit to follow up/address tasks given, provide documentation, and required reporting; identifying and clarifying documented procedures for their respective business unit, and generally ensuring the smooth performance of each team by completing assigned tasks. Technology access will vary depending on the team's access, response, and exposure to processes.

Essential Functions

• May assist in a wide variety of functional administrative tasks related to the assigned team within the Member Solutions Department (Repossessions, Collections, Mortgage Solutions, charge off, Bankruptcy, Deceased Probate) or provide backup to other teams in the department assigned by their supervisor or manager. This would include, but not limited to, duties such as: Providing administrative support for specific initiatives. Documents and makes changes to procedures that will be incorporated in the Support Handbook. Responsible for performing daily administrative roles assigned by the different teams within Member Solutions. May generate correspondence/ make outgoing calls as directed.
• Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• High School Diploma/G.E.D. or equivalent.
• 1+ years' financial industry Experience (preferred)

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of a bachelor's degree in accounting and 2+ years of account experience could be substituted for a high school diploma and 6 years of relevant accounting work experience or a master's degree in accounting and 0 years of work experience.


Technical or Specialized Knowledge/Skills:

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
• PC skills, Word, Excel, Outlook, and the ability to learn and use the credit union's equipment and software programs including Symitar and Akcelerant.
• Verbal and written communication skills.
• Time management skills.
• Ability to accomplish/complete a task while demonstrating a thorough concern for all the areas involved, no matter how small.
• Ability to become familiar with the collection policies and procedures.

Certifications Required:

• None

Environmental, Physical and Psychological Requirements

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Frequently
• Lifting - Rarely (40 Lbs)
• Carrying - Rarely
• Pushing - Rarely
• Pulling - Rarely
• Balancing - Rarely
• Stooping - Rarely
• Kneeling - Rarely
• Crouching - Rarely
• Crawling - Rarely
• Reaching - Occasionally
• Handling - Occasionally
• Grasping - Occasionally
• Feeling - Occasionally
• Talking - Frequently
• Hearing - Frequently
• Repetitive Motions - Frequently
• Eye/Hand/Foot Coordination - Occasionally
• Noises louder than normal speaking volume - Occasionally
• Temperature Changes - Rarely
• Atmospheric Conditions - Rarely

The pay range for this position is: $18 to $21 per Hour (S10)

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

This position is eligible for an incentive plan.

We anticipate this position to close on 01/02/2025. Please submit your application at your earliest convenience to be considered.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Benefits Summary Sheet

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)