Customer Service Supervisor

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.

Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace ®. We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees.

Put your great attention to detail to work as a Customer Service Supervisor with a growing leader in environmental and regulated waste management solutions!

Working as part of a dedicated team of customer experience, sales, and compliance professionals, you’ll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements.  You’ll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction. 

Responsibilities:

• Supervision of a Customer Service team, including Customer Service Representatives and Customer Service Leads.
• Hiring, training, and mentoring Customer Service team including incorporation of strategy, efficiency, and effectiveness into daily job performance.
• Conduct Customer Service team’s performance management and career development by utilizing appropriate tools and talent management systems.
• Internally support and monitor Customer Service team to ensure Key Performance Indicators (KPI’s) are met/exceeded.
• Assure their Customer Service team is preparing client profiles by gathering information and assign codes; successfully managing cases tied to the team member’s assigned accounts; and regularly reviewing, analyzing, and preparing reports on the status of customers’ orders.
• Participation and leadership in process and quality improvement activities; including providing solutions to executive management on ways to increase efficiencies and the effectiveness of servicing customers’ needs.
• Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services.
• Collaborates with internal business partners at all levels to ensure correct services and/or products are delivered in a timely manner.
• Utilize a high level of Customer Service acumen acquired through substantial gained experience to solve problems and remove barriers for their Customer Service team(s).
• Responsible for solutioning, managing, and identifying customers’ needs while responding to a high volume of customer and internal communication and navigating multiple systems.
• Point of escalation for Customer Service team, conducting research and work cross functionally to resolve or escalate problems.
• Developing and expand client relationships within their assigned geographies by proposing solutions to meet client objectives.
• Attends client meetings pertaining to Customer Service-related functions to ensure objectives are met and/or escalated for completion and client satisfaction.
• Assist with preparing client reports that pertain to Customer Service-related functions.
• Perform other reasonably related tasks as assigned by management.

• Bachelor’s degree coupled with 2+ years of work experience in a supervisory Customer Service role/managerial role OR High school diploma/GED coupled with 4+ years of work experience in a supervisory Customer Service role/managerial role.
• High level of Customer Service acumen and business acumen.
• Self-directed, with the ability to work on multiple projects with competing priorities and deadlines.
• Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook).
• Experience using a CRM system or web-based programs, proprietary online applications; preferably Salesforce.
• Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening.
• Ability to manage several tasks simultaneously and meet deadlines.

Preferred Qualifications:

• Bachelor’s degree in chemistry, environmental studies or biology.
• Work experience with waste characterization, waste handling logistics, and profiling, demonstrating familiarity with EPA/RCRA, and DOT regulations.
• Knowledge of Salesforce, Ariba, or Oracle systems.
• Experience administering and reviewing service contracts.
• Ability to lead account-specific projects.

Clean Earth offers competitive benefits, including health, dental and vision insurance, life insurance and disability plans, as well as a 401k with company matching. 

Together, we work hard, we succeed through industry know-how, safety, and sustainable growth, and we recognize a job well done.  Knowledge is power and at Clean Earth, we support the continuing education and training of each team member.  Every team member is encouraged to learn and grow with the company through various educational channels that are well-suited for their career path at Clean Earth. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

If you have a difficulty applying for any job posted on Enviri Clean Earth’s website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) 209-2659 and leave your name, phone number, city and state of residence.  Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job.  This line is dedicated to disability applications only.  No other inquiries will receive a response.