Sr. Audio Visual (AV/VC) Technician

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

The Senior AV Technician supports video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client. This position is responsible for resolving issues related to in-room technology, AV/VC equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The technician is additionally responsible for commissioning retrofits and new builds.

KEY RESPONSIBILITIES:

• On-going communication with executive support throughout the day, as it relates to assigned calls, day-to-day functions operations, scheduling, and any video conferencing related issues
• Responsible for audio visual - video conferencing systems maintenance and troubleshooting of executive conference rooms. 
• Provides real-time video conferencing white glove technical support
• Responsible for opening, tracking, and resolving tasks 
• Assist with Make/Add/Changes requests
• Monitoring of video conferencing calls on end user event sites
• Executive conference room equipment swap as needed to maintain service levels
• Break/Fix and RMA request management
• Audio Visual - video conferencing group support process development 
• Video conferencing room hardware installation and maintenance, ability to quickly replace and install key pieces of hardware to endure minimum downtime
• Immediate response to executive team regarding supported executives during working hours, i.e. 8AM-5PM
• Hours of operation are normally 8AM to 5PM with occasional outside of hours and weekend support

ESSENTIAL CRITERIA:

• Excellent interpersonal, customer service, and conflict resolution skills 
• 5+ years of similar experience
• Professional written and verbal communication skills and comfort level to deliver messaging to Executive level stakeholders
• Strong understanding of the nuances and responsibilities of providing a managed service
• A continuous improvement mindset
• Ability to be self-motivated and accountable in a fast-pace, independent environment
• Ability to think creatively as well as methodically regarding technical issues
• Knowledge of Cisco, and other AV/VC related hardware and signal flow
• Willingness to learn and adapt to client culture
• Ability to work both independently as well as be able to collaborate with multiple teams
• Ability to coach and mentor others
• Ability to handle physical tasks such as lifting large/heavy objects and physical integration/maintenance work

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.