Professional Services Technician

Our Company is an international technology-focused company providing the most innovative, IoT, AI, and wireless connectivity solutions for the public and private sectors.

We bring together some of the best technology offerings on the market with our growing team. This success is the result of our employees' diverse technical and business expertise, which fuels collaboration and ongoing innovation. We use equal parts innovation, quality, and reliability to create comprehensive, solution-driven product offerings for our customers.

Why join our team?

·         Bring your skills and knowledge to an innovative and growing workplace

·         Work and collaborate with a team who has become one of the best in the industry

·         Use industry-leading technology and the best tools available to ensure success

·         Work in a stable industry with strong growth potential

We are seeking a dynamic and motivated individual to be based Northern California, primarily to support the Company's growing business in the greater Sacramento area (Sacramento, Folsom, Roseville, Woodland, Davis, Knights Landing). Supporting the Northern and Central California regions, performing installation and system commissioning, service calls, recurring maintenance, account engagement, and managing equipment and facilities. Leading project planning and execution including the development of SOWs, project scheduling, resource management, and subcontractor managemen

• Learn and follow field engineering processes, procedures, and schedules for servicing customers in the assigned area of responsibility; assist in developing new and refining existing SOPs.  
• Conduct site surveys per EPIC iO’sprocesses and assist in site design using the EPIC iO suite of products, partner systems, and equipment.  
• Configure and make ready equipment and products for system deployment.  
• Train and manage third-party vendors in the delivery of EPIC iOproducts and services.  
• As an independent and proactive team member, ensure prompt resolution of customer issues. 
• Manage projects within or including large construction and heavy equipment work sites, coordinating with other contractors, project managers, and customer representatives.  
• Build and maintain a thorough understanding of company equipment/system capabilities, technical specifications, product offerings and service pricing.  
• Perform manual labor as required in conjunction with coordinating and executing customer installations, service calls, and demobilization of equipment.  
• Assist in wiring, configuring, and QC of solutions and systems before deployment in the field. 

• Ability to maintain composure, organization, and flexibility in a dynamic environment. 
• Self-starting mindset to tackle problems and find solutions with minimal oversight.  
• High School Diploma or GED required; Associate or technical college degree or bachelor’s degree in a relevant engineering or technical background preferred  
• Minimum 3 years’ experience in security or access controls installation, low voltage, system integration work, structured cabling, and/or network video configuration - will accept combination of experience and certification in lieu of formal higher learning degree.  
• Project Management experience, including all phases – Initiation, Planning, Execution, Closure. 
• A clean driving record or validation of known citations; State of California Class A commercial license and towing experience is ideal. 
• Working knowledge of low-voltage electrical/solar systems, software programming, and/or security solution design all pluses. 
• Capacity to receive and apply constructive feedback for continuous improvement. 
• Excellent verbal and written communication skills. 
• Demand high performance and quality standards from their peers. 
• Meticulous attention to detail. 
• Sense of humor and ability to work effectively in a team 

• Ability to read mechanical and electrical schematics 
• Wire harness routing and fabrication experience 
• ExistingISNetworld / OSHA enrollment and safety certifications  
• Networking or Networked Video Certification (CCNA; Axis, Bosch, Panasonic, or Hanwha network video camera systems; etc.) 

• Ability to lift 125 lbs, work in austere environments and inclement weather 
• The job is at times located on a shop floor and individuals will be primarily standing during their work activities.  

Our Company embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.