Veterinary Receptionist

Epic Tails Veterinary Clinic is hiring a full-time Veterinary Receptionist/Assistant to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide high-quality, compassionate veterinary care for pets while fostering strong relationships with pet owners, expect to be supported in your work and home life with

• All the benefits you deserve—medical, dental, vision, retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today

Salary: $16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a part-time role, averaging 8–15 hours per week. The schedule includes one weekday shift (7:45 AM – 5:45 PM) and Saturdays (8:00 AM – 1:00 PM). There is potential for the position to transition to full-time within 6 months.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.
• Assist veterinarians and vet techs during examinations, treatments, and surgeries
• Handle and restrain animals safely and compassionately

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Epic Tails Veterinary Clinic

Epic Tails Animal Hospital is a brand-new, state-of-the-art veterinary hospital opening soon in Lower South End, Charlotte! Our mission is to provide compassionate, high-quality veterinary care while building lasting relationships with pets and their families.

As a brand-new hospital, we are looking for passionate and dedicated team members to help us create a welcoming, stress-free environment where pets receive the best medical, surgical, and preventative care. This is an exciting opportunity to be part of something from the ground up and shape the culture of our hospital!

If you're looking for a fresh start with a supportive and pet-loving team, Epic Tails Animal Hospital is the place for you! Join us and help bring top-tier veterinary care to Lower South End!