Modern Workplace Analyst - Intern Summer 2025

Join a Challenger

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing!) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021. 

The Work:

We are seeking a Modern Workplace Analyst Intern to join our Modern Workplace team at Canada’s Challenger Bank. As an intern, you'll play a vital role in supporting and improving the user experience across various endpoints within the bank, including laptops, mobile devices, and cloud solutions. Your focus will be on enhancing end-user experiences and streamlining service delivery processes to minimize incidents related to planned changes.

As a member of the Modern Workplace team, you will also collaborate and partner with different stakeholders to create policies, processes, and application deployments that meet the goals of the Digital Workspace Strategy.

• Assist in deploying, configuring, and managing physical endpoints using tools like Intune and Autopilot.
• Support the management of Nerdio, workspaces, and auto-scaling for efficient resource utilization.
• Help configure, deploy, and maintain the Azure Virtual Desktop environment.
• Assist in deploying Microsoft and third-party updates to active endpoints using Intune and other relevant tools.
• Participate in building co-managed Windows 11 environments using Intune.
• Collaborate with the Cyber Defense Centre to configure endpoint management policies and maintain security configurations.
• Assist in configuring, implementing, and troubleshooting endpoint-related Group Policy and Intune Policies.
• Participate in vulnerability remediation efforts and tabletop exercises as directed by ISRM.
• Monitor endpoint performance and ensure compliance with service level agreements.
• Serve as a point of escalation for endpoint support and troubleshooting.
• Maintain Azure AVD reports and communicate cost and usage to stakeholders.
• Collaborate with Collaboration Specialists to identify opportunities for enhancing user experience.
• Automate routine tasks and processes using workflows, ITSM platforms, or scripting.
• Test and deploy new hardware, software, OS, or configuration changes following change management protocols

• Currently pursuing post-secondary education in IT or a relevant field.
• Basic understanding of Azure Virtual Desktop implementation and support.
• Familiarity with Enterprise Mobility and Security services, Microsoft Azure, and AAD.
• Knowledge of Microsoft OS, MS Office applications, and endpoint management tools.
• Understanding of ITIL v4 principles and experience with Asset Management systems.
• Basic experience with Intune policies, CIS hardening tools, and Azure AD Connect.
• Knowledge of advanced security and compliance services such as Microsoft 365 Defender.
• Strong communication skills and ability to work independently with minimal supervision.
• Proficiency in PowerShell scripting and problem management is a plus.

• Your application must include your resume, cover letter and unofficial transcript. Applications submitted incorrectly will not be considered.
• You MUST be a student currently enrolled in school to be eligible to apply.
• The application deadline date to apply is Jan 31st 2025.After this date, the posting will be closed!

What we offer [For full-time permanent roles]

💰 Competitive discretionary bonus 

✨ Market leading RRSP match program

🩺  Medical, dental, vision, life, and disability benefits

📝  Employee Share Purchase Plan

👶🏽 Maternity/Parental top-up while you care for your little one

🏝 Generous vacation policy and personal days 

🖥  Virtual events to connect with your fellow colleagues

🎓  Annual professional development allowance and a comprehensive Career Development program

💛  A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

The incumbent will be working hybrid and in office time will be spent working from Equitable Bank’s additional office space located at 351 King Street East, Toronto, ON.

Equitable Bank is deeply committed to inclusion. Our organization is stronger and our employees thrive when we honour and celebrate everyone’s diverse experiences and perspectives. In tandem with that commitment, we support and encourage our staff to grow not just in their career path, but personally as well. 

We commit to providing a barrier-free recruitment process and work environment for all applicants. Please let us know of any accommodations needed so that you can bring your best self to the application process and beyond. All candidates considered for hire must successfully pass a criminal background check and credit check to qualify for hire. While we appreciate your interest in applying, an Equitable recruiter will only contact leading candidates whose skills and qualifications closely match the requirements of the position.

We can’t wait to get to know you!