Lab Client Support

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Eurofins Built Central Environmental Testing is seeking a Client Relationship Specialist to join our Naperville, IL team! 

The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience, and performing tasks within the various login departments. Tasks include sample receipt and processing, interaction with clients, and reviewing and
submitting of reports.

Essential Duties and Responsibilities:

Essential Duties and Responsibilities:

• Regular attendance and punctuality

• Time Flexibility

• Collect samples from on-site drop box

• Unpack and packs shipments and document receipt of sample

• Organize and record samples

• Data entry into LIMS

• Maintenance of the department and lab, including stocking supplies and housekeeping

• Quick hone and email correspondence with clients

• Review analytical reports quickly and accurately

• Scan and send out reports in a timely manner

• Assist with customer services

• Handle interactions with walk-in clients

• Conduct all activities in a safe and efficient manner

• Perform other duties as assigned

Account Maintenance

• Follow up calls and visits with clients
• Submits client complaints and participates in corrective action/follow-up as needed
• Communicates client issues / complaints to sales
• Follows up on client requests
• Supports the follow up of quotes / bids for tracking purposes
• Forwards opportunities and leads to sales
• Forecasts upcoming work
• Asks for the next opportunity

Education/Experience :

• Minimum 2-3 years client relationship or customer service experience
• High school diploma or equivalent, further education in biological or chemical science preferred
• Experience in a fast pace work environment
• Lab experience and exposure to environmental industry preferred.

Ability and/or Skills:

• Strong communication and written skills 
• Strong computer knowledge, organizational, and problem-solving skills
• Ability to work independently and as part of a team, self-motivated, adaptable, and a positive and high energy attitude
• Handle moderate stress in a fast-paced environment
• Detail oriented
• Professional working proficiency in English is a requirement, including the ability to read, write and speak in English

This role will be a full time role, first shift (8:30 AM - 5:00 PM) Monday - Friday, with mandatory OT as needed. 

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/
Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment.  In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.